Strategic Client Service Manager

Standard Chartered; New York (NY); Hybrid; USD 78,000 - 118,000; Full time

Benefits offered by this job

Retirement savings plan

Medical insurance

Flexible working patterns

Wellbeing programs

Learning opportunities

Job summary

Standard Chartered in New York seeks a Client Manager to drive progress on targets and deliver excellent client service, getting clients ready-to-transact quickly while meeting SLAs and quality standards.

The role focuses on day-to-day account management, onboarding coordination, and proactive risk mitigation across an aligned client portfolio to ensure top-tier delivery and strong relationship health.

Qualifications

• Bachelor degree in Banking or Finance preferred.
• Ideally 3+ years experience in banking or other relevant environment
• Preferred Experience in FinTech
• Risk & AML certified as stipulated by Bank policy for Client Manager role
• Languages: English and/or local language skills as relevant to country requirements
• Ability / experience building strong relationships with diverse stakeholders, work with them to deliver exceptional client service & experience while balancing robust operational management deliverables
• Knowledge of local regulations (CDD, credit and lending, risk management)
• Superior writing and presentation skills in English

Responsibilities

• Act as a service partner, work with Coverage Bankers, Product Sales, Operations and other internal stakeholders to solve client issues and identify opportunities to improve overall service.
• Fully understand the CIB business strategy and leadership expectations to ensure Client Management activities align with Bank’s priorities.
• Ensure alignment between CIB business and Client Management with regular engagement regarding priorities and issues.
• Liaise with business units, local/group product, other operations and external partners to capture opportunities timely.
• Provide direct support to Coverage Bankers for the assigned client portfolio, including onboarding, credit monitoring, and portfolio hygiene.
• Engage with Clients, Coverage Bankers and Product Partners to respond to issues/concerns relating to ongoing account maintenance.
• Provide proactive support on account maintenance activities by coordinating with CM Teams, OCM, CA, and Legal/Compliance.
• Escalate issues to the CM Team Lead and OCM team lead for follow up as relevant.

Job description

Standard Chartered in New York seeks a Client Manager to drive progress on targets and deliver excellent client service, getting clients ready-to-transact quickly while meeting SLAs and quality standards.

The role focuses on day-to-day account management, onboarding coordination, and proactive risk mitigation across an aligned client portfolio to ensure top-tier delivery and strong relationship health.