Client Manager, PSDO & Public Sector Services

Standard Chartered; New York (NY); Hybrid; USD 78,000 - 118,000; Full time

Benefits offered by this job

Retirement savings & life insurance

Flexible working arrangements

Paid time off & holidays

Wellbeing programs

Learning & development opportunities

Inclusive work culture

Job summary

Standard Chartered is seeking a Client Manager for PSDO to drive service excellence and maintain high client relationship health. You will support Coverage Bankers on an aligned portfolio and ensure onboarding, monitoring, and portfolio hygiene are executed smoothly.

You will collaborate with Coverage Bankers, Product Sales, and Operations to resolve issues and capitalize on opportunities while maintaining SLAs and quality standards. Strong English skills and AML knowledge are highly valued.

Qualifications

• Bachelor degree in Banking or Finance preferred.
• 3+ years experience in banking or other relevant environment.
• Preferred Experience with Public Sector and Development Organizations (PSDO).
• Risk & AML certified as stipulated by Bank policy for Client Manager role.
• Languages: English and/or local language skills as relevant to country requirements.
• Ability / experience building strong relationships with diverse stakeholders, work with them to deliver exceptional client service & experience while balancing robust operational management deliverables
• Knowledge of local regulations (CDD, credit and lending, risk management)
• Superior writing and presentation skills in English

Responsibilities

• Act as a service partner to solve client issues and identify service improvements.
• Understand business strategy and leadership expectations for Client Management.
• Align CM activities with business priorities and address gaps.
• Liaise with units and partners to capture business opportunities timely.
• Support Coverage Bankers with onboarding, credit monitoring, and portfolio hygiene.
• Engage with Clients, Coverage Bankers and Product Partners to address issues.
• Support account maintenance activities with documentation and reporting.
• Escalate issues to CM Team Lead and OCM team lead for follow-up.

Skills

Relationship building

English language

Communication skills

Banking experience

Education

Bachelor degree in Banking or Finance

Job description

Standard Chartered is seeking a Client Manager for PSDO to drive service excellence and maintain high client relationship health. You will support Coverage Bankers on an aligned portfolio and ensure onboarding, monitoring, and portfolio hygiene are executed smoothly.

You will collaborate with Coverage Bankers, Product Sales, and Operations to resolve issues and capitalize on opportunities while maintaining SLAs and quality standards. Strong English skills and AML knowledge are highly valued.