Client Partnerships Lead – Banks & Brokers (BBD)

Standard Chartered; New York (NY); Hybrid; USD 96,000 - 157,000; Full time

Job summary

Standard Chartered is seeking a Client Manager for Banks & Broker Dealers (BBD) to drive client service excellence and timely readiness-to-transact. You will support relationship managers across the client portfolio, coordinating with Coverage Bankers, Product Sales, and operations to maintain high service levels and risk controls.

The role requires 5+ years of banking experience with BBD familiarity, strong English communication, and a solid grasp of regulatory and AML standards.

Qualifications

• Bachelor degree in Banking or Finance preferred.
• Ideally 5+ years experience in banking or other relevant environment.
• Preferred Experience in Banks & Broker Dealers (BBD).
• Risk & AML certified as stipulated by Bank policy for Client Manager role.
• Languages: English and/or local language skills as relevant to country requirements.
• Ability / experience building strong relationships with diverse stakeholders, work with them to deliver exceptional client service & experience while balancing robust operational management deliverables.
• Knowledge of local regulations (CDD, credit and lending, risk management).
• Superior writing and presentation skills in English.

Responsibilities

• Act as a service partner, work together with Coverage Bankers, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients.
• Fully understand the CIB business strategy and leadership expectations to ensure Client Management activities are effectively managed in accordance with the Bank’s strategic focus.
• Ensure alignment between CIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Liaise with business units, local/group product, other supporting operations and external business partners when necessary to capture business opportunities in a timely and effective way
• Provide direct support to the Coverage Bankers for the assigned client portfolio as follows:
• Ensure the highest level of client service and risk mitigation through proactive client account management support with client onboarding (liaising with Client Management KYC teams), credit monitoring (liaising with CA COE), account maintenance/ portfolio hygiene (liaising with the OCM team), and flow maintenance.
• Actively engage and collaborate with Clients, Coverage Bankers and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams.
• Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client, other Client Management Teams, OCM team, CA, MDU, Legal and Compliance and relevant ops teams as required to ensure the clients’ expectations are met or exceeded.
• Escalate issues/concerns relating to account maintenance activities to the CM Team Lead and OCM team lead for follow up as relevant.

Skills

Banking experience

Relationship management

KYC coordination

English proficiency

Regulatory knowledge

Risk & AML certification

Education

Bachelor degree in Banking or Finance

Job description

Standard Chartered is seeking a Client Manager for Banks & Broker Dealers (BBD) to drive client service excellence and timely readiness-to-transact. You will support relationship managers across the client portfolio, coordinating with Coverage Bankers, Product Sales, and operations to maintain high service levels and risk controls.

The role requires 5+ years of banking experience with BBD familiarity, strong English communication, and a solid grasp of regulatory and AML standards.