Group Benefits: Specialty Markets Client Service Lead

MetLife; Aurora (IL); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Paid time off

Parental leave

Employee Assistance Program

Job summary

MetLife is hiring a Client Service Consultant (CSC) in Illinois to support group insurance clients. The role begins with a 4-month training program and then moves into an ongoing client service position providing administrative support and service excellence.

You will help drive service improvements, coordinate client meetings, and stay informed on plan designs, benefits and industry trends while collaborating with internal teams to meet client needs.

Qualifications

• 5+ years of insurance industry experience, including PEO, payroll, staffing, association, union, trust, affinity/member benefits, or TPA environments.
• Strong organizational, interpersonal, written, and verbal communication skills.
• General understanding of the U.S. economy, employee benefits, and insurance landscape.
• Self-motivated learner with experience leveraging approved AI tools, understanding AI capabilities, and validating outputs to improve efficiency and business effectiveness.

Responsibilities

• Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
• Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
• Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance
• Comprehends competitors’ products, industry trends and legal developments impacting business
• Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems

Skills

Strong communication

Independent with multitasking

Analytical thinking

AI tools experience

Tools

Microsoft Office

AI tools

Business productivity tools

Job description

MetLife is hiring a Client Service Consultant (CSC) in Illinois to support group insurance clients. The role begins with a 4-month training program and then moves into an ongoing client service position providing administrative support and service excellence.

You will help drive service improvements, coordinate client meetings, and stay informed on plan designs, benefits and industry trends while collaborating with internal teams to meet client needs.