Strategic Client Relationships Director

Sun Life; Baltimore (MD); Hybrid; USD 102,000 - 153,000; Full time

Job summary

Sun Life U.S. is a leading provider of employee benefits. Senior Client Relationship Executive will act as strategic advisor and relationship manager for large clients and broker partners, driving retention and growth across Southeast, Central, and Mid-Atlantic regions.

You will collaborate with sales, underwriting, implementation, and service teams to deliver value-driven outcomes and guide clients through benefits administration and technology integrations.

Qualifications

• 5+ years of experience in group employee benefits, account management, client relationship management.
• Experience managing large, complex client relationships and delivering strategic business solutions.
• Strong presentation, communication, and consultative relationship-building skills.
• Proven ability to influence stakeholders and collaborate across multiple teams.
• Strong business, financial, analytical, and problem-solving capabilities.
• Current insurance license or ability to obtain one upon hire.

Responsibilities

• Serve as the relationship manager for a diverse portfolio of large and complex group benefits clients.
• Develop and maintain partnerships with clients, benefit administrators, brokers and stakeholders.
• Act as a trusted advisor to optimize clients' benefits programs and business objectives.
• Lead proactive business reviews and strategic discussions on performance, service and growth.
• Partner with clients and brokers to identify opportunities to expand Sun Life products.

Skills

Strategic relationships

Client retention

Group employee benefits

Executive communication

Cross-functional leadership

Project management

Education

College degree preferred

CLMS designation preferred

Tools

CRM systems

APIs & data exchange

Job description

Sun Life U.S. is a leading provider of employee benefits. Senior Client Relationship Executive will act as strategic advisor and relationship manager for large clients and broker partners, driving retention and growth across Southeast, Central, and Mid-Atlantic regions.

You will collaborate with sales, underwriting, implementation, and service teams to deliver value-driven outcomes and guide clients through benefits administration and technology integrations.