Strategic Client Relationship Banker

JPMorganChase; Grand Rapids (MI); On-site; USD 42,000 - 68,000; Full time

Job summary

JPMorganChase is seeking a Retail Banking professional focused on delivering exceptional client service and building lasting relationships across our Chase branches in the Grand Rapids area.

You will engage clients, understand financial needs, and tailor product and service recommendations while adhering to banking policies and regulatory requirements. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• 1+ year of sales experience in Retail Banking or related industries with proven success in establishing new clients and delivering results.
• Ability to create memorable client experiences and elevate service levels.
• Excellent communication skills for in-person and phone interactions with diverse clients.
• Ability to resolve client issues with attention to detail and consistency.
• Compliance with risk, training, and regulatory requirements.

Responsibilities

• Put clients first and exceed expectations with attentive, friendly service.
• Proactively manage assigned clients, meeting with them in person or by phone to deepen relationships and tailor recommendations.
• Communicate clearly to understand client needs and build trust; ask questions and listen to respond.

Skills

Sales experience

Customer service

Communication skills

Client relationships

Regulatory compliance

Education

High school diploma or GED

SIE exam

FINRA Series 6

State registration

Job description

JPMorganChase is seeking a Retail Banking professional focused on delivering exceptional client service and building lasting relationships across our Chase branches in the Grand Rapids area.

You will engage clients, understand financial needs, and tailor product and service recommendations while adhering to banking policies and regulatory requirements. Strong communication and problem-solving skills are essential for success in this role.