Strategic Client Relations Manager

Tickmill; Lebanon (Lebanon County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Birthday benefits

Loyalty benefits

Employee Training & Development

Job summary

Tickmill is seeking a Client Relationship professional to manage relationships with retail and professional clients while driving engagement with our trading platforms. The role focuses on service excellence, retention, and growth through cross-selling opportunities.

Ideal candidates have 1+ year in client support or sales within financial services, fluency in Arabic and English, and strong CRM skills to maintain accurate activity records.

Qualifications

• College or university degree.
• At least 1 year of experience in a Client Relationship, Customer Support, or Sales role, preferably within a regulated financial services company.
• Experience in the Forex, CFD, or online trading industry will be considered an advantage.
• Fluency in both Arabic and English, with excellent written and verbal communication skills.
• Strong interpersonal, communication, organizational, and relationship management skills.

Responsibilities

• Build and maintain strong relationships with existing and new retail and professional clients.
• Serve as the primary point of contact for assigned client portfolios, providing timely and professional support.
• Proactively engage clients to increase platform usage, trading activity, and overall satisfaction.
• Identify opportunities for account growth through cross-selling and upselling relevant products and services.
• Conduct regular client reviews to understand trading needs, business objectives, and potential challenges.
• Monitor client activity and identify at-risk accounts, implementing appropriate retention strategies.
• Coordinate with internal teams to ensure seamless client service.
• Maintain accurate records of client interactions and activities within the CRM system.
• Keep clients informed about company products, platform updates, market events, promotions, and educational resources.
• Gather client feedback and communicate insights to management to improve products, services, and the overall customer experience.
• Ensure all client communications comply with regulatory requirements and internal policies

Skills

Client relationship

CRM systems

Communication

Forex/CFD trading knowledge

Education

College or university degree

Tools

CRM systems

Trading platforms

Job description

Tickmill is seeking a Client Relationship professional to manage relationships with retail and professional clients while driving engagement with our trading platforms. The role focuses on service excellence, retention, and growth through cross-selling opportunities.

Ideal candidates have 1+ year in client support or sales within financial services, fluency in Arabic and English, and strong CRM skills to maintain accurate activity records.