Client Services Expert

smartTrade; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

smartTrade in New York is seeking a Client Services Expert to join their team. In this role, you will collaborate with the Client Services Team Lead to provide top-notch IT support across the Americas.

Your responsibilities will include managing support tickets, ensuring customer satisfaction, and acting as a subject matter expert for product solutions. Ideal candidates will have experience in client services, electronic trading, and possess strong communication skills.

Qualifications

• Strong communication skills and a positive attitude toward clients and team.
• Prior experience in a Client Services position related to Foreign Exchange/Electronic trading.
• General knowledge of Linux systems.
• Familiarity with Java programming is advantageous.
• Understanding of databases is beneficial.
• Experience handling electronic trading projects is ideal.
• Ability to prioritize tasks and stay organized.

Responsibilities

• Act as a technical and functional referent for the team.
• Ensure high levels of customer satisfaction.
• Manage support tickets, calls, and emails effectively.
• Follow up on issues and create action plans.
• Communicate client feedback to product development teams.
• Collaborate with cross-functional teams to meet client needs.
• Identify enhancements for client relationships and systems.

Skills

Communication skills

Client Services experience in Foreign Exchange/Electronic trading

Linux system knowledge

Java knowledge

Database knowledge

FIX protocol experience

Self-organization

Job description

smartTrade Technologies is a software company providing electronic trading solutions. Our clients are investment banks, stock exchanges, brokers and hedge funds. smartTrade enables the management of financial workflows in real-time between different market participants.

smartTrade’s cutting-edge technology allows our clients to optimize their trading workflow while lowering total cost of ownership.

Join us to be part of an innovative and global company with offices in London, Milan, Aix-en-Provence, New York, Singapore, Tokyo and Tunis. You will contribute to the ambitious development plan of the company.

Job Description

As a Client Services Expert, you will work closely with the Client Services Team Lead in driving the IT Support activities for the Americas region. You will act as a subject matter expert for the team and be primarily responsible for the front-line technical support of or product solutions and software application. In addition to managing product support tickets, phone calls, and emails, you will also assist clients with product how-to questions and technical issues. You will come to strengthen a dynamic and highly technical team, in your role you will:

• Acts as a "referent" for the team on the technical, functional and proceduresaspects.
• Maintain a high level of customer satisfaction.
• Manage support tickets, calls and emails.
• Follow-up issues, and define the appropriate action plans.
• Communicate client input to internal product development.
• Work with cross-functional teams to ensure client objectives are met.
• Identify potential system and client relationship enhancements.

Qualifications

• Communication skills and positive mind in order to efficiently communicate with the team and clients.
• Experiences in a Client Services position in the industry of Foreign Exchange/Electronic trading.
• General knowledge in Linux system.
• General knowledge of Java is a plus.
• General knowledge in databases is a plus.
• Experience with the FIX protocol is a plus.
• Experience in electronic trading related projects is ideal.
• Able to define priorities and be self-organized.

Additional Information

All your information will be kept confidential according to EEO guidelines.