Strategic Client Relationships Manager

Nurp LLC.; Miami (FL); Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

100% Remote work

Paid time off

Health insurance

Dental insurance

Vision Insurance

Voluntary Life Insurance

Accidental Insurance

Hospital Insurance

Critical Illness Insurance

Employee discounts on products

Job summary

A leading trading solutions company in Miami seeks a Relationship Manager to oversee customer journeys from onboarding to ongoing management. The role requires a strong background in client-facing positions, preferably in financial technology, with excellent communication skills. The successful candidate will drive customer satisfaction and retention through proactive engagement and problem-solving, all while enjoying the benefits of a 100% remote work environment.

Qualifications

• Bachelor's degree in business, Finance, or a related field preferred.
• Minimum of 3 years in a client-facing role, preferably in algorithmic solutions or financial technology.
• Proven track record in building and maintaining strong client relationships.
• Strong communication and interpersonal skills.
• Familiarity with algorithmic concepts and applications preferred.
• Financial Series Licensing preferred.

Responsibilities

• Own the customer lifecycle from onboarding to relationship management.
• Lead customer onboarding and implementation successfully.
• Drive adoption and value realization through customer engagement.
• Serve as the primary point of contact for assigned customers.
• Partner cross-functionally to resolve escalations and manage issues.
• Maintain accurate documentation of communications and account activity.
• Manage retention and support renewals for a book of business.
• Drive revenue expansion via consultative recommendations.

Skills

Relationship Building

Communication Skills

Customer-Focused Mindset

Project Coordination

Problem Solving

Cross-Functional Collaboration

Account Growth Mindset

Adaptability

Attention to Detail

Technical Aptitude

Education

Bachelor’s degree in business, Finance, or related field

Minimum of 3 years in a client-facing role

Job description

A leading trading solutions company in Miami seeks a Relationship Manager to oversee customer journeys from onboarding to ongoing management. The role requires a strong background in client-facing positions, preferably in financial technology, with excellent communication skills. The successful candidate will drive customer satisfaction and retention through proactive engagement and problem-solving, all while enjoying the benefits of a 100% remote work environment.