Strategic Client Relations Lead – Benefits (Hybrid)

Resurgent Capital Services; Towson (MD); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Capital Services, Inc. is a people-first consulting firm headquartered in Maryland that serves clients across the United States.

This role manages day-to-day client accounts for large groups (51+), balancing service delivery, renewals, compliance, and client communications while coordinating with vendors and internal teams. Office-based with remote work a couple days per week, travel up to 25% is required, and a Life/Health Producer license is needed.

Qualifications

• Bachelor’s degree or higher in Management, Business, or related field; 7–10 years in account management or client service in insurance or related industry.
• Proficient knowledge of Microsoft Windows applications and MS Office (Word, Excel, PowerPoint, Outlook).
• Must maintain Life/Health Producer license.
• Strong communications skills (written and verbal) with clients, vendors, colleagues and executive management.
• Ability to manage multiple timelines and work well individually and in a team.

Responsibilities

• Day-to-day contact for service needs; provide administrative support to a block of clients.
• Manage client set-up, renewals, and run open enrollment meetings.
• Lead on renewals: prepare RFPs, review proposals, present recommendations.
• Resolve complex customer service problems; escalate as needed, including claims.
• Lead on overall compliance for the client including annual reviews and health and welfare plan compliance.
• Maintain data integrity with applicable software and coordinate employee communications for enrollment.
• Establish and preserve relationships with clients and vendors; educate on legislation and market trends.
• Contract review and negotiations; vendor management support; prepare utilization reports.

Skills

Communication skills

Time management

Problem solving

Education

Bachelor’s degree in Management/Business

Tools

MS Office

Job description

Capital Services, Inc. is a people-first consulting firm headquartered in Maryland that serves clients across the United States.

This role manages day-to-day client accounts for large groups (51+), balancing service delivery, renewals, compliance, and client communications while coordinating with vendors and internal teams. Office-based with remote work a couple days per week, travel up to 25% is required, and a Life/Health Producer license is needed.