Client Management Director

Resurgent Capital Services; Towson (MD); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Capital Services, Inc. seeks an experienced account manager to oversee day-to-day management for large-group clients (51+). You will coordinate renewals, enrollment meetings, and ongoing service support in a client-focused environment.

Ideal candidates bring 7–10 years in insurance account management, strong communication, and solid MS Office skills. Travel up to 25% is required, with a mix of in-office and remote work.

Qualifications

• Bachelor's degree in Management, Business, or related field.
• 7–10 years of professional experience in account management or client service in the insurance industry.
• Proficient with Microsoft Windows and MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Manage day-to-day account management for large group (51+) fully insured and self-funded clients.
• Lead client setup, renewals, open enrollment meetings and regular client meetings.
• Resolve complex customer service issues; escalate when needed, including claims.
• Ensure compliance reviews and maintain data integrity; review contracts.
• Coordinate vendor management and maintain benefit portals; travel up to 25%.

Skills

Communication skills

Client service

Relationship management

Time management

MS Office proficiency

Education

Bachelor's degree in Management, Business, or related field

Tools

MS Office proficiency

Job description

Capital Services, Inc. is a people-first consulting firm dedicated to helping organizations achieve high-impact outcomes through strategic workforce and benefits solutions. Headquartered in Maryland with multiple office locations, Capital Services serves clients across the United States, providing personalized guidance and expertise to organizations seeking to strengthen their people strategies and operational effectiveness.

Capital Services specializes in several key areas, including employee benefits consulting and custom plan design, tactical and strategic HR consulting, project-based human resources support, strategic recruiting and hiring, and executive compensation planning. Through a collaborative and client-focused approach, we help organizations attract, retain, and support the talent they need to grow and succeed.

We are committed to helping businesses build stronger workplaces by aligning people strategies with organizational goals. Through thoughtful guidance, trusted partnerships, and results-driven solutions, we support leaders in creating environments where both their organizations and their people can thrive.

Integrity – We operate with honesty, accountability, and a strong ethical foundation in every engagement.

Transparency – We believe in open communication, clear expectations, and trusted partnerships with our clients.

Strategic Foresight – We anticipate challenges and opportunities, helping organizations prepare for the future with confidence.

Responsible for the day-to-day account management for routinely/moderately complex client accounts for large group department 51+ fully insured and self-funded. Manages the assigned book of business and builds, expands, and solidifies relationships with existing clients.

Manage client processes accurately and timely: Attend at least one training/seminar/workshop per quarter.

Day to day contact for client for service needs; provide administrative support to an assigned block of clients. Manage client set-up, renewals, run open enrollment meetings and client meetings as needed.

• Resolve the most complex customer service problems directly; escalation client concerns when appropriate including claims.
• Take the lead on overall compliance for the client to include annual compliance review and overall, Health and Welfare plan compliance.
• Maintain data integrity and quality with any applicable software on a timely basis.
• Contract review and negotiations.
• Provide Vendor Management support for client.
• Manage and update client's benefit portals.
• Participate in workshops, seminars, certifications, software/hardware updates, and/or health & welfare coursework to ensure highest level of industry knowledge. This job operates in a professional office environment at least 3 days per week, and remote 2 days. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This is a full-time position. Typical days and hours of work are Monday through Friday, 8:30 a.m. Occasional evenings or weekends may be required depending on workload and client demands.

Travel

25% travel is a requirement of this position and may involve out-of-area and overnight travel.

Bachelor's Degree or higher in Management, Business, or related field, with a minimum of 7-10 years professional working experience as an account manager or client service representative in the insurance (or a related) industry; Proficient knowledge of Microsoft Windows applications and MS Office (Word, Excel, PowerPoint, Outlook).

Must possess strong communications skills (written and verbal) with an ability to communicate directly with clients, vendors, colleagues and executive management team.

Must possess the ability to manage multiple timelines and complete tasks quickly within the constraints of timelines and budgets.