Strategic Client Relations & Growth Manager

Socket.dev; Hilton Head Island (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Socket.dev seeks a Client Relationship Manager to be the primary contact for clients, uphold company standards, and drive satisfaction, retention, revenue growth, and profitability. Reporting to the Director of Client Services, you will collaborate with Branch and Production Managers to strengthen client partnerships.

Responsibilities include onboarding, communicating plans, monitoring timelines and budgets, and pursuing upsell opportunities while maintaining strong client relationships.

Qualifications

• Associates or Bachelors degree preferred.
• 3-4 years of experience as a Client Relations Manager preferred.
• Effective oral and written communication skills.

Responsibilities

• Ensure smooth client onboarding and integration.
• Communicate and follow up with Plans of Action as production performs, resolves and executes control standards.
• Monitor project timelines, budgets, and outcomes to ensure client satisfaction and profitability.
• Identify and pursue opportunities to upsell and cross-sell to existing clients.
• Build, strengthen and maintain client relationships.
• Retain and grow account base.
• Address and resolve client complaints and issues promptly and effectively.
• Maintain consistent, scheduled communication cadence with clients.
• Identify and mitigate risks proactively.
• Gather client feedback and use it to drive continuous improvement with production teams.
• Facilitate effective communication between clients and internal teams.
• Foster a collaborative environment to enhance teamwork and problem-solving.
• Attend networking and industry events.
• Manage and communicate the contract renewal process and price increase.
• Design, estimate and propose enhancement opportunities.
• Manage Aspire and other integrated software systems to maximize performance.
• Manage A/R communication to ensure timely payment for services rendered.
• Drive strategic plan for adoption and utilization of products.

Skills

Analytical skills

MS Office

Aspire software

Horticulture knowledge

Relationship building

Conflict resolution

Multitasking

Education

Associates degree

Bachelor's degree

Tools

Aspire software

Job description

Socket.dev seeks a Client Relationship Manager to be the primary contact for clients, uphold company standards, and drive satisfaction, retention, revenue growth, and profitability. Reporting to the Director of Client Services, you will collaborate with Branch and Production Managers to strengthen client partnerships.

Responsibilities include onboarding, communicating plans, monitoring timelines and budgets, and pursuing upsell opportunities while maintaining strong client relationships.