Client Support & Data Integrity Specialist

Socket.dev; Logan (UT); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Socket.dev is seeking a Client Support Specialist to assist our Client Representatives and collaborate with internal teams to ensure a quality client experience. Responsibilities include researching data integrity issues, opening and closing client accounts, and processing account number changes.

You will work with cross-functional teams to resolve client-related tasks, maintain strong relationships, and deliver excellent service with attention to detail and professionalism.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail.
• Strong communication skills, written and verbal.
• Excellent research and problem solving skills.
• Time management and organization.
• Self-Starter.
• Able to build and maintain professional relationships.
• Passionate about providing superior client satisfaction.

Responsibilities

• Research and resolve exceptions related to client data integrity.
• Open new client accounts.
• Close client accounts.
• Process account number changes.
• Collaborate with internal teams to resolve client tasks.

Skills

Strong Computer Skills

Excellent telephone etiquette

Excellent email etiquette

Ability to apply critical thinking

Excellent research and problem solving

Time management

Self-Starter

Professional relationships

Client satisfaction focus

Education

High school diploma or equivalent

Job description

Socket.dev is seeking a Client Support Specialist to assist our Client Representatives and collaborate with internal teams to ensure a quality client experience. Responsibilities include researching data integrity issues, opening and closing client accounts, and processing account number changes.

You will work with cross-functional teams to resolve client-related tasks, maintain strong relationships, and deliver excellent service with attention to detail and professionalism.