Strategic Client Program Manager, ERP & Tech Delivery

2W Technologies, Inc.; Village of Pewaukee (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

2W Technologies, Inc. in Pewaukee, WI is seeking a Program Manager to own client CIP engagements, managing a portfolio of clients, building project plans, timelines, and risk registers, and driving execution across teams to deliver measurable outcomes.

You will be the primary program manager for your book of clients, maintaining clear communication, progress tracking, and quarterly reviews with clients and 2W leadership. Experience with Epicor ERP and the Microsoft ecosystem is preferred.

Qualifications

• 3+ years of project management, program management, or project coordination experience in a client-facing or managed services environment.
• 2+ years in a client service, client success, or account management role with a track record of renewals.
• Strong client relationship skills and strategic planning abilities.
• Excellent verbal and written communication; strong organizational and time-management skills.
• Ability to accurately estimate, plan, and provide up-to-date status reporting.
• Comfort with high volume, fast-paced work while maintaining composure.
• Entrepreneurial or “builder” mindset with accountability.
• Experience with Epicor, ERP, or Microsoft ecosystem environments.

Responsibilities

• Lead client CIP execution by building project plans, timelines, and task coordination delivering successful engagements.
• Serve as the primary program manager for your book of clients, owning communication, documentation, and progress tracking.
• Report monthly and quarterly results to clients and 2W leadership.
• Develop and maintain program documentation including project plans, milestones, risks, and action items.
• Monitor progress, spot risks early, and coordinate with internal teams to stay on track.
• Partner with consultants, engineers, Client Success, Sales, and Support to ensure consistent client outcomes.
• Drive technical initiatives and implementation timelines, guiding adoption of 2W and Epicor best practices.
• Initiate and drive strategic planning for client roadmaps.
• Identify opportunities to improve adoption and renewals through proactive program management.
• Contribute to CIP process refinement and delivery standards by sharing lessons learned.
• Facilitate client meetings and occasional onsite engagements.

Skills

Project management

Client relationship management

Strategic planning

Communication

Time management

Problem-solving

Self-motivated

Cross-functional collaboration

Education

PMP certification

Agile certification

Tools

Epicor ERP

Microsoft ecosystem

Job description

2W Technologies, Inc. in Pewaukee, WI is seeking a Program Manager to own client CIP engagements, managing a portfolio of clients, building project plans, timelines, and risk registers, and driving execution across teams to deliver measurable outcomes.

You will be the primary program manager for your book of clients, maintaining clear communication, progress tracking, and quarterly reviews with clients and 2W leadership. Experience with Epicor ERP and the Microsoft ecosystem is preferred.