Client-Focused Program Leader for ERP & Tech Enablement

2W Technologies, INC; City of Pewaukee (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Onsite Pewaukee HQ

Job summary

2W Tech in Pewaukee, WI is seeking a results-driven Program Manager for our Continuous Improvement Program (CIP) to manage a book of clients and drive multi-team execution.

You will own client health, deliver roadmaps, upgrades, and continuous improvement, coordinate with consultants, engineers, and success teams, and report progress to leadership.

This onsite role requires 3+ years in PM/PMO, strong client-facing skills, PMP/Agile, and ERP/Microsoft ecosystem experience.

Qualifications

• 3+ years of project management, program management, or project coordination experience in a client-facing or managed services environment.
• 2+ years in client service, client success, or account management with renewal track record.
• Strong client relationship skills and strategic planning ability.
• Excellent verbal and written communication; highly organized and proactive.

Responsibilities

• Lead client CIP execution with project plans, timelines, and task coordination.
• Serve as primary program manager for your book of clients with clear communication and progress tracking.
• Report monthly/quarterly results to clients and 2W leadership.
• Maintain program docs: plans, milestones, risks, and action items in 2W systems.
• Monitor progress, spot risks early, coordinate with internal teams to stay on track.
• Partner with consultants, engineers, and success teams to deliver positive outcomes.
• Drive timelines for technical initiatives and client adoption of 2W/Epicor best practices.
• Initiate strategic planning for client road maps and renewals.

Skills

Client relationship management

Project management

Strategic planning

Communication skills

Problem-solving

Cross-functional collaboration

ERP/Epicor experience

CRM-driven delivery

Education

PMP Certification

Agile Certification

Tools

Epicor ERP

Microsoft 365 / Modern Workplace

CRM systems

Job description

2W Tech in Pewaukee, WI is seeking a results-driven Program Manager for our Continuous Improvement Program (CIP) to manage a book of clients and drive multi-team execution.

You will own client health, deliver roadmaps, upgrades, and continuous improvement, coordinate with consultants, engineers, and success teams, and report progress to leadership.

This onsite role requires 3+ years in PM/PMO, strong client-facing skills, PMP/Agile, and ERP/Microsoft ecosystem experience.