Strategic Client Partnerships Director – Remote US

Norstella; Denver (CO); Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical benefits

HSA/FSA

Dental & Vision

401k match

Paid parental leave

PTO & holidays

Job summary

Norstella is seeking a Strategic Client Director to manage a portfolio of accounts, ensuring customers realize value, and driving expansion and renewals. This commercially-focused role emphasizes revenue outcomes and coordination with Sales, Pre-Sales, and Consulting rather than direct delivery execution.

As a remote US role, you will engage executives and stakeholders across organizations, maintain renewal momentum, and lead quarterly business reviews to articulate ROI from RWD, IHD Platform,

Qualifications

• 5+ years in account management or client partnership roles in life sciences or biopharma.
• Proven ability to manage senior client relationships and drive commercial outcomes (NRR, expansions, renewals).
• Deep understanding of real world data or related life-sciences data products.
• Excellent communicator with executive presence and cross-functional collaboration.]
• job_responsibilities_description[0]
• Drive retention and growth across a named portfolio with internal partners.
• Understand client priorities and lead quarterly reviews to translate data usage into ROI narratives.
• Own the client relationship across accounts and engage throughout the contract year.
• Identify upsell signals and route to Sales/Pre-Sales with context for expansion.
• Monitor account health and partner on risk mitigation with leadership.
• Coordinate internal teams without owning execution; drive issue escalation when needed.
• Provide structured feedback to Sales/Consulting when new use cases emerge.
• Prepare accounts for renewal in collaboration with Renewal Operations.

Skills

Account management

Executive communication

Relationship building

Strategic partnerships

Cross-functional collaboration

Sales enablement

Tools

Salesforce

Job description

Norstella is seeking a Strategic Client Director to manage a portfolio of accounts, ensuring customers realize value, and driving expansion and renewals. This commercially-focused role emphasizes revenue outcomes and coordination with Sales, Pre-Sales, and Consulting rather than direct delivery execution.

As a remote US role, you will engage executives and stakeholders across organizations, maintain renewal momentum, and lead quarterly business reviews to articulate ROI from RWD, IHD Platform,