Remote Strategic Client Growth Director

Norstella; Little Rock (AR); Remote; USD 170,000 - 230,000; Full time

Benefits offered by this job

Medical benefits

Prescription drug benefits

HSA / FSA

Dental and vision

Life & AD&D

401k with match

Disability coverage

Parental leave

Paid time off

Job summary

Norstella is seeking a Strategic Client Director to own a named client portfolio across RWD, IHD Platform, and IHD as a Service. You will nurture executive relationships, translate data value into ROI narratives, and guide upsell opportunities while coordinating cross‑functional teams to improve renewal outcomes.

This remote US role emphasizes commercial accountability, renewal success, and strategic partnership development in a life sciences data environment.

Qualifications

• 5+ years in account management or client partnership roles within life sciences data, healthcare, or biopharma.
• Demonstrated experience managing senior client relationships and driving commercial outcomes (NRR, expansion, renewals).
• Deep understanding of real world data, healthcare data, or adjacent life-sciences data products.
• Ability to translate complex data products into clear customer value narratives.
• Experience running QBRs or structured partnership reviews with executive stakeholders.
• Strong cross-functional collaborator — comfortable working with Sales, Delivery, Product, and Consulting without owning their work.
• Highly organized, able to manage a portfolio of accounts simultaneously without dropping threads.
• Excellent communicator with strong executive presence.

Responsibilities

• Drive retention and growth across named RWD, IHD Platform, and IaaS accounts, coordinating with Sales and Solutioning to identify whitespace and expansion opportunities.
• Lead structured quarterly business reviews translating data usage into ROI narratives for customers.
• Own the client relationship with decision makers and end users across each account.
• Identify expansion opportunities (upsells, new use cases) and route them to Sales with context.
• Monitor account health and implement risk mitigation plans with VP and cross‑functional teams.
• Coordinate internal teams (Product, LinQ Support, Delivery, Consulting) without owning execution.
• Provide structured feedback to Sales, Pre‑Sales Solutioning, and Consulting on expansion signals.
• Prepare accounts for renewal with Renewal Operations Specialist to ensure smooth contracting.

Skills

Account management

Executive relations

Commercial outcomes

Strategic partnerships

Real world data familiarity

Cross‑functional collaboration

Executive communication

Portfolio management

Job description

Norstella is seeking a Strategic Client Director to own a named client portfolio across RWD, IHD Platform, and IHD as a Service. You will nurture executive relationships, translate data value into ROI narratives, and guide upsell opportunities while coordinating cross‑functional teams to improve renewal outcomes.

This remote US role emphasizes commercial accountability, renewal success, and strategic partnership development in a life sciences data environment.