Remote Strategic Client Partnerships Director

Norstella; Montpelier (VT); À distance; USD 140 000 - 210 000; Plein temps

Avantages offerts par ce poste

Medical and Prescription Drug Benefits

Health Savings Accounts / Flexible Sp.

Dental & Vision Benefits

401k Retirement Plan with CompanyMatch

Paid Parental Leave

Paid Time Off & Holidays

Résumé du poste

Norstella is seeking a Strategic Client Director to own strategic partnerships across RWD, IHD Platform, and IaaS. You will drive revenue growth, ensure customers realize value, and manage executive relationships within a portfolio of strategic accounts.

Coordinate with Sales, Pre-Sales, and Consulting; lead quarterly business reviews; translate data usage into ROI; and ensure renewals are earned well before contract anniversaries. This remote US role focuses on commercial outcomes.

Qualifications

• 5+ years in account management or client partnership roles in life sciences data/biopharma.
• Experience managing senior client relationships and driving commercial outcomes.
• Deep understanding of real world data, healthcare data, or related life-sciences data products.
• Experience running QBRs or structured partnership reviews with executive stakeholders.
• Strong cross-functional collaborator without owning delivery.
• Highly organized, able to manage a portfolio of accounts simultaneously.
• Excellent communicator with executive presence.

Responsabilités

• Drive retention and growth across RWD, IHD Platform, and IaaS accounts.
• Lead quarterly business reviews translating data usage into ROI narratives.
• Own the client relationship with decision makers and end users.
• Identify expansion opportunities and route to Sales/Pre-Sales Solutioning.
• Monitor account health and define risk mitigation plans.
• Coordinate internal teams without owning execution.
• Provide feedback to Sales, Pre-Sales, and Consulting on expansion signals.
• Prepare accounts for renewal with Renewal Operations Specialist.

Connaissances

Account management

Executive relationship management

Commercial outcomes leadership

Cross-functional collaboration

Portfolio management

QBRs / business reviews

Description du poste

Norstella is seeking a Strategic Client Director to own strategic partnerships across RWD, IHD Platform, and IaaS. You will drive revenue growth, ensure customers realize value, and manage executive relationships within a portfolio of strategic accounts.

Coordinate with Sales, Pre-Sales, and Consulting; lead quarterly business reviews; translate data usage into ROI; and ensure renewals are earned well before contract anniversaries. This remote US role focuses on commercial outcomes.