Strategic Client Partnerships Director

DataLab USA; Germantown (MD); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health, Dental, and Vision plans

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Paid Time Off

Company Holidays

Hybrid policy

Job summary

DataLab USA seeks an Associate Director to lead and grow client engagement activities with top strategic accounts. You will work with shared services to identify, drive, and implement solutions, ensuring successful deliverables and thought leadership in strategic planning.

You will oversee executive-level client interactions, drive quarterly business reviews, and mentor a team through the full solution lifecycle, while maintaining profitability and timely execution.

Qualifications

• Direct experience or strong ancillary knowledge of database marketing and direct response marketing/testing.
• 8+ years of client services/account management.
• 8+ years direct marketing experience; analytically minded with data, response metrics and trends.

Responsibilities

• Executive level engagement of key stakeholders.
• Lead strategic client meetings and quarterly business reviews.
• Interpret and lead client discussions on results and trends.
• Drive business by ensuring key program goals are met.
• Take responsibility for strategy, accurate and timely program execution.
• Establish and maintain account profitability and forecast as required.
• Identify account development and growth opportunities.
• Lead and mentor a team for career growth.

Skills

Client engagement

Account management

Data analysis

Written and verbal communication

Problem solving

Leadership

Education

Bachelor's degree

Tools

Database marketing

Job description

DataLab USA seeks an Associate Director to lead and grow client engagement activities with top strategic accounts. You will work with shared services to identify, drive, and implement solutions, ensuring successful deliverables and thought leadership in strategic planning.

You will oversee executive-level client interactions, drive quarterly business reviews, and mentor a team through the full solution lifecycle, while maintaining profitability and timely execution.