Strategic Client Partner - Renewal & Expansion

Mindtickle; United States; On-site; USD 200,000 - 250,000; Full time

Job summary

Mindtickle is seeking a Client Partner to serve as the strategic adviser and primary liaison with its most important customers. You will drive value realization, adoption, renewal, and account expansion while aligning Mindtickle’s solutions with client business goals.

The ideal candidate brings a partnership mindset, strong business acumen, and a consulting background with complex multi-stakeholder relationships, including C-level executives. You’ll shape outcomes and grow Mindtickle’s footprint.

Qualifications

• Strategic advisor and primary liaison for key customers.
• Drive value realization, adoption, renewal, and expansion.
• Experience managing complex client relationships.
• Ability to discuss business and technical concepts with executives.
• Proven consultative, value-driven conversations with C-level stakeholders.

Responsibilities

• Act as primary contact, ensuring measurable business value.
• Drive product adoption and new feature uptake.
• Proactively manage renewals through value realization.
• Identify and execute expansion opportunities within accounts.
• Build strategic partnerships translating priorities into plans.
• Lead client-side initiatives to ensure ongoing value.
• Facilitate ROI discussions with stakeholders.
• Monitor ROI, MAU, GRR, and NRR; address risks.
• Manage relationships across multiple client stakeholders including C-level.
• Increase Mindtickle footprint by multi-threading relationships.

Skills

Business strategy

SaaS product knowledge

Client management

Executive stakeholder communication

Cross-functional collaboration

Data-driven decision making

Job description

Mindtickle is seeking a Client Partner to serve as the strategic adviser and primary liaison with its most important customers. You will drive value realization, adoption, renewal, and account expansion while aligning Mindtickle’s solutions with client business goals.

The ideal candidate brings a partnership mindset, strong business acumen, and a consulting background with complex multi-stakeholder relationships, including C-level executives. You’ll shape outcomes and grow Mindtickle’s footprint.