Client Partner

Mindtickle; United States; On-site; USD 200,000 - 250,000; Full time

Job summary

Mindtickle is seeking a Client Partner to serve as the strategic adviser and primary liaison with its most important customers. You will drive value realization, adoption, renewal, and account expansion while aligning Mindtickle’s solutions with client business goals.

The ideal candidate brings a partnership mindset, strong business acumen, and a consulting background with complex multi-stakeholder relationships, including C-level executives. You’ll shape outcomes and grow Mindtickle’s footprint.

Qualifications

• Strategic advisor and primary liaison for key customers.
• Drive value realization, adoption, renewal, and expansion.
• Experience managing complex client relationships.
• Ability to discuss business and technical concepts with executives.
• Proven consultative, value-driven conversations with C-level stakeholders.

Responsibilities

• Act as primary contact, ensuring measurable business value.
• Drive product adoption and new feature uptake.
• Proactively manage renewals through value realization.
• Identify and execute expansion opportunities within accounts.
• Build strategic partnerships translating priorities into plans.
• Lead client-side initiatives to ensure ongoing value.
• Facilitate ROI discussions with stakeholders.
• Monitor ROI, MAU, GRR, and NRR; address risks.
• Manage relationships across multiple client stakeholders including C-level.
• Increase Mindtickle footprint by multi-threading relationships.

Skills

Business strategy

SaaS product knowledge

Client management

Executive stakeholder communication

Cross-functional collaboration

Data-driven decision making

Job description

Mindtickle is the leading AI-powered revenue enablement platform, helping sales teams learn faster, practice smarter, and perform at their best. We bring together onboarding, training, coaching, content, digital sales rooms, conversation intelligence, and AI role-plays into one platform so revenue teams have everything they need to build winning sellers.

Global companies, like Fortune 500 organizations, trust Mindtickle to support their revenue teams. Customers and industry analysts have also recognized us. G2 has ranked us the #1 Sales Training & Onboarding platform for 28 consecutive quarters, and Forrester has recognized Mindtickle as a Leader in revenue enablement. Mindtickle was also recognized as AI-Based Sales Solution of the Year by the 2025 AI Breakthrough Awards and has received Stevie Awards for Technology Innovation and Customer Support Excellence.

At Mindtickle, we're helping companies create high-performing revenue teams, and we're looking for people who want to help shape what's next.

Job Snapshot

We are looking for a Client Partner (CP) who will serve as the strategic advisor and primary liaison between Mindtickle and its most important customers. This role is responsible for driving customer value, adoption, renewal, and expansion within existing accounts while aligning Mindtickle’s solutions with the client’s business goals. The ideal candidate will bring a partnership mindset, strong business acumen, and a consulting background with experience managing complex client relationships.

What's in it for you?

• Acting as the primary point of contact for assigned clients, ensuring delivery of measurable business value.
• Driving adoption of products and services, including new features and solutions.
• Proactively managing renewals through value realization and strong stakeholder engagement.
• Identifying and executing expansion opportunities (cross-sell and upsell) within existing accounts.
• Building strategic partnerships by translating client priorities into actionable plans.
• Leading initiatives and projects on the client side to ensure ongoing value realization.
• Facilitating ROI discussions and long-term value positioning with key stakeholders.
• Monitoring customer health metrics such as ROI, MAU, GRR, and NRR, and addressing risks.
• Managing relationships across multiple client stakeholders, including C-level executives.
• Increasing Mindtickle’s footprint by multi-threading relationships within client organizations.

We’d love to hear from you, if you:

• Possess a deep understanding of business strategy and industry trends.
• Own strong knowledge of SaaS products and solutioning.
• Are experienced in managing large-scale, multi-stakeholder client programs.
• Have demonstrated ability to solve complex client problems using structured thinking.
• Are obsessed with aligning client outcomes to long-term business value.
• Have experience in consultative, value-driven conversations with executive stakeholders.
• Control and grow accounts through upsell/cross-sell initiatives.
• Are comfortable discussing both business and technical concepts with clients.
• Possess excellent communication, presentation, and stakeholder management skills.
• Are data-driven with experience in monitoring and analyzing customer success metrics.

Preferred Experience:

• Have experience in sales, account management, or business development with a focus on retention and expansion.
• Are familiar with working in or selling into enterprise clients, ideally in tech or SaaS environments.
• Have led cross-functional initiatives or complex client-facing projects.
• Possess a strong track record in customer success and driving measurable business outcomes.
• Hold an advanced degree (MBA or equivalent), preferred.

Success Metrics:

• Customer ROI metrics (demonstrated business impact).
• % Monthly Active Users (MAU).
• Customer Health Score.
• Gross Revenue Retention (GRR).
• Net Revenue Retention (NRR).

$200,000 - $250,000 a year

Our Culture & Values

We hire builders, people who move fast, learn from failure, and use AI as a default part of how they work. Our values- Delight Your Customers, Act as a Founder, and Better Together- aren't wall decor. They're how we make decisions here.

Growth at Mindtickle looks like owning more, not just doing more. Your scope will outgrow your job title if you want it to. You'll work alongside people who've scaled revenue tech globally, get direct feedback from leaders invested in your development, and take on challenges before you feel ready because that's how the best growth happens.

Our team spans 5+ countries, backgrounds, and perspectives. We believe the best products are built by people who bring different ways of seeing the same problem - and everyone has a seat at that table.

We hire for potential. Apply even if your experience doesn't match every requirement; your skills, perspective, and drive matter here. At Mindtickle, you can be yourself, build your career, and do the best work of your life alongside people who genuinely want to see you succeed.

We believe the best products are built by teams with different backgrounds, experiences, and ways of seeing the world. We welcome every unique identity, and we mean that.

Mindtickle is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work: In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.