Strategic Client Partner for Retention & Growth

Boomtown Accelerators; United States; On-site; USD 70,000 - 85,000; Full time

Job summary

ThrivePass is seeking a Relationship Manager to own the end-to-end client experience, driving retention, engagement, and long-term value. You’ll partner with clients and orchestrate internal teams to deliver consistent, high-quality outcomes.

You’ll lead client interactions, align programs to goals, and translate insights into product improvements. The role emphasizes cross-functional collaboration, proactive risk management, and a focus on measurable growth.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3-5 years in relationship/account management or similar client-facing role.
• Proven ability to drive client retention through relationships.
• Strong cross-functional coordination and execution skills.
• Proficiency using CRM tools to manage and track client activity.
• Ability to translate client needs into actionable solutions.

Responsibilities

• Own an assigned book of business and serve as primary client partner.
• Drive >99% net revenue retention through proactive engagement.
• Build strong partnerships and develop advocate clients.
• Align programs to client goals and drive product adoption.
• Lead structured client interactions (QBRs, renewals).
• Ensure clients understand and leverage ThrivePass solutions.
• Coordinate internal teams to deliver high-quality outcomes.
• Escalate issues with clarity and actionable recommendations.
• Translate client insights into product and service improvements.
• Identify efficiencies and improvement opportunities for clients.

Skills

Relationship management

Account management

Cross-functional coordination

Project management

Education

Bachelor’s degree or equivalent experience

Tools

CRM tools

Job description

ThrivePass is seeking a Relationship Manager to own the end-to-end client experience, driving retention, engagement, and long-term value. You’ll partner with clients and orchestrate internal teams to deliver consistent, high-quality outcomes.

You’ll lead client interactions, align programs to goals, and translate insights into product improvements. The role emphasizes cross-functional collaboration, proactive risk management, and a focus on measurable growth.