Strategic Client Growth Partner (Life Sciences)

Reed Smith LLP; Pittsburgh (Allegheny County); On-site; USD 137,000 - 160,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical Insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Paid Time Off

Job summary

Reed Smith LLP seeks a Client Relationship Manager to support strategic client relationships in life sciences and healthcare. You will partner with CRLs, PG/IGLs, and client teams to drive coordinated, commercially focused engagement and growth across practices and geographies.

Lead client planning, prep meetings and insights analysis, delivering actionable recommendations to partners. A strong client-service mindset and cross-functional collaboration are essential.

Qualifications

• Bachelor's degree required.
• 5-8 years' demonstrated experience in business development, account management, marketing, or a position focused on growing business, ideally in a professional services environment.

Responsibilities

• Manage a select portfolio of life sciences and healthcare clients, partnering with CRLs, PG/IGLs, and client teams.
• Lead and influence the development and execution of client growth plans aligned to client priorities.
• Plan and execute strategies to strengthen client relationships and expand work across practices, industries and geographies.
• Lead client prep meetings with lawyer team, including presenting relevant research points and working with the lawyers on messaging that emphasises our value-add.
• Develop and analyse external and internal client relationship reports, leveraging key internal functions from the Design to the Client Value team.
• Lead on strategic positioning and work collaboratively with the Strategic Pursuits Team for panel appointments, re-panel processes, and pitch preparation; follow up with client contacts/lawyers post-pursuit to obtain feedback on outcome, and analyse post-pursuit feedback to inform future relationship and business development strategies.
• Drive strategic client team meetings, oversee relationship mapping initiatives, and assist partners in maintaining key client connections.
• Monitor and evaluate progress against client plans and metrics on key clients to support reports for leadership.
• Partner with the Strategic Intelligence Team to build knowledge of assigned clients, including business performance, industry dynamics, and competitive positioning.
• Synthesize client insights and feedback into clear, actionable, and strategic recommendations for CRLs and client teams, exercising independent judgment in evaluating business opportunities, relationship risks, and client development strategies.
• Lead and advise on strategic client initiatives such as events, thought leadership, secondments, and feedback programs.
• Lead the collection and interpretation of client feedback, advising partners and client teams on relationship strategies, service improvements, and opportunities to strengthen client engagement.
• Collaborate with Marketing and Business Development colleagues and Learning and Development colleagues to provide client development best practices and CRL/lawyer coaching across the firm.
• Partner cross-functionally with Marketing and Business Development Department to support client activity. Contribute to knowledge-sharing and best practices across the Client Relationship Team.
• Act as a trusted strategic adviser to partners, and collaborate with teams across the firm to properly leverage skillsets and drive efficiencies.

Skills

Client service

Multi-tasking

Communication skills

Relationship building

Analytical skills

Networking skills

Team player

Proactive

Time management

Independent judgment

Virtual collaboration

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

Reed Smith LLP seeks a Client Relationship Manager to support strategic client relationships in life sciences and healthcare. You will partner with CRLs, PG/IGLs, and client teams to drive coordinated, commercially focused engagement and growth across practices and geographies.

Lead client planning, prep meetings and insights analysis, delivering actionable recommendations to partners. A strong client-service mindset and cross-functional collaboration are essential.