Strategic Client Partner | Growth & Experience

Genpact Ltd.; Boston (MA); On-site; USD 140,000 - 180,000; Full time

Job summary

Genpact Boston is seeking a Client Services Partner to manage a portfolio of accounts, drive retention and growth, and act as trusted advisor with clients. You will align Rightpoint offerings, partner with cross-functional teams, and lead annual planning to improve financial health of accounts.

You will conduct Quarterly Business Reviews, identify opportunities, mentor teams, and maintain high-quality delivery while navigating client needs.

Qualifications

• Minimum 7+ years of relevant marketing and technology agency/consulting experience leading and building client relationships.
• Bachelor's degree or commensurate experience.
• Strong experience working with cross-functional teams including Creative, Experience Design and Technology practice groups.

Responsibilities

• Lead and manage a portfolio of accounts focusing on retention, growth, satisfaction and financial health.
• Partner with leaders across the business to plan, mitigate, inspire and run the portfolio to achieve success measures.
• Represent the full range of Rightpoint's offerings to drive growth within accounts.
• Develop deep client business acumen by aligning industry expertise with client goals and identifying growth opportunities.
• Lead annual planning with SMEs, executives, and partners to drive retention and strategic growth.
• Conduct Quarterly Business Review sessions with key stakeholders and monitor portfolio health.
• Act as a trusted advisor to clients, expanding relationships and delivering value.

Skills

Client relationships

Cross-functional leadership

Strategic thinking

Education

Bachelor's degree or commensurate experience

Job description

Genpact Boston is seeking a Client Services Partner to manage a portfolio of accounts, drive retention and growth, and act as trusted advisor with clients. You will align Rightpoint offerings, partner with cross-functional teams, and lead annual planning to improve financial health of accounts.

You will conduct Quarterly Business Reviews, identify opportunities, mentor teams, and maintain high-quality delivery while navigating client needs.