Strategic Client Partner for Hi-Tech Growth

Infosys Limited; Bridgewater, Northern (MA, KY); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Infosys Limited, serving Hi-Tech, Semiconductor & Electronics clients, seeks an Engagement Manager, Client Services. You will lead strategic account growth, build executive relationships, and drive transformational IT and product engineering initiatives across industries such as manufacturing, supply chain, and cloud.

The role focuses on growing revenue, guiding delivery teams, and shaping transformation roadmaps while navigating complex client needs and opportunities within a diverse tech

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution.
• Significant business development and project management experience.
• Experience working with clients in Hi-Tech, Semiconductor, Electronics, or related sectors.
• Track record of interacting with C-level client contacts.
• Strong leadership, interpersonal, communication, negotiation, and presentation skills.

Responsibilities

• Client relationship management and business development: manage client relationships, build a portfolio up to $30-50M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close.
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client.
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Conduct research, market intelligence, competitor analysis, client presentations, estimation efforts, proposal development, and contract negotiations.
• Collaborate with the Delivery Manager to address all people or infrastructure-related issues that may be affecting delivery quality and client satisfaction.
• Balance different projects running for the client that may involve multiple delivery managers or horizontal competency units’ resources.
• Develop executive relationships across IT, Engineering, Product Development, Manufacturing, Operations, Supply Chain, and Digital Transformation organizations.
• Identify and lead opportunities around Digital Engineering, Product Engineering, Intelligent Manufacturing, Smart Factory, Supply Chain Transformation, Cloud, Data & AI, ERP Modernization, Infrastructure, and Cybersecurity services.
• Take Go-to-Market solutions to accounts within the account scope and drive revenues from business unit-sponsored solutions and strategic offerings.
• Work closely with Consulting, Industry Principals, Solutions Leaders, and Delivery Teams to build customized transformation roadmaps and solution pitches for target accounts.
• Build an Account Plan for the account scope detailing executive relationships, opportunity pipeline, revenue targets, competitive positioning, potential risks, and growth strategies.
• Drive wallet-share expansion through cross-selling and upselling of Infosys service lines and industry solutions.
• Pricing decisions within the scope of the Master Services Agreement.
• Pre-sales proposal support for new business development opportunities both within and outside the account scope.
• Provide necessary inputs for building future alliances, industry partnerships, and strategic market opportunities.

Skills

Client relationship management

Business development

Account management

Leadership

Communication

Presentation

Negotiation

Education

Bachelor’s degree

Job description

Infosys Limited, serving Hi-Tech, Semiconductor & Electronics clients, seeks an Engagement Manager, Client Services. You will lead strategic account growth, build executive relationships, and drive transformational IT and product engineering initiatives across industries such as manufacturing, supply chain, and cloud.

The role focuses on growing revenue, guiding delivery teams, and shaping transformation roadmaps while navigating complex client needs and opportunities within a diverse tech