Engagement Manager - Client Services

Infosys; St. Louis (MO); On-site; USD 140,000 - 210,000; Full time

Job summary

Infosys is seeking an Engagement Manager for its Utilities vertical to lead client interfaces and co-create account plans with senior leaders. The role focuses on managing a portfolio up to $30-50M, driving revenue from GTM solutions, and ensuring delivery commitments across multiple projects.

You will collaborate with Delivery Managers and Solutions Leaders to tailor proposals, address obstacles, and secure strategic client relationships at the C-level.

Qualifications

• Bachelor’s degree or foreign equivalent required with strong sales/relationship management experience.
• 11+ years of experience in the specialty with track record in large outsourcing deals.
• Experience with client relationships at C-level and in industrial sectors.

Responsibilities

• Lead client interfaces within the assigned account scope and build an account plan.
• Manage relationships, opportunities, and revenue from go-to-market solutions.
• Coordinate with Delivery, Solutions Leaders, and PM to ensure delivery commitments.
• Conduct research, proposals, presentations, negotiations, and price decisions.
• Drive pre-sales support and alliances with product vendors.
• Balance multiple projects and governance across the account scope.

Skills

Client relationships

Business development

Account management

Proposal leadership

C-level engagement

Presentation skills

Team leadership

IT consulting

Go-to-market strategy

Education

Bachelor’s degree or foreign equivalent

11+ years of experience in sales/relationship/account management

Tools

SAP

Job description

Infosys is seeking an Engagement Manager for its Utilities vertical. The person will lead all client interfaces within the assigned account scope and, along with the Senior Client Partner / Group Managers build an account plan for the client management. Usually, the Client Partner handles a single account or part of a large account with a P&L of $30MM to $50MM.

Role Description

• Client relationship management and business development: manage client relationships, build a portfolio up to $30-50M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
• Account planning and governance: Create the account plan, including the required relationships, opportunities to be pursued, price decisions, etc.
• Conduct research as well as competitor analysis, as well as conducting client presentations, estimation efforts and proposals and negotiations
• Collaborate with the Delivery Manager to address all people or infrastructure-related issues that may be affecting the delivery of the project vis-a-vis the specific client.
• Balance different projects running for the client that may involve different delivery managers or horizontal competency units’ resources.
• Taking Go-to-market solutions to accounts within the account scope -responsible for driving revenues from Go-to-market solutions being sponsored by the business unit.
• Work closely with the Solutions Leader to build customized solutions pitches for the target account, and drive the revenues and delivery of these solutions to the account scope
• Build an Account Plan for the account scope – with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed
• Pricing decisions within the scope of the Master Services Agreement
• Pre-sales proposal support for new business development outside of the account scope
• Provide necessary input for building future alliances with relevant product vendors

Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience
• Strong business development track record with experience in pursuing business transformation and large outsourcing deals.
• Experience in the Industrial/Process Manufacturing and Commodities Sector focused on Agribusiness, Mining, Chemical or Food/Beverages industry verticals.
• Track record of interacting and building relationships with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

• Knowledge of industry-specific go-to-market solutions
• Good understanding of industry-specific business issues and drivers
• Exposure to engagement involving ERP Packages (e.g. SAP), IT-OT and next-generation AI-Analytics technologies
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.