Client Partner / Engagement Manager Hi-Tech

Infosys Limited; Dallas (TX); On-site; USD 130,000 - 210,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimb. A/cs

Insurance (Accident, Critical Illness,

Hospital Indemnity, Legal)

401(k) plan

Job summary

Infosys is seeking an Engagement Manager, Client Services in the Hi-Tech segment, Dallas, to lead large-scale client relationships and growth. The role focuses on strategic account planning, executive relationship development, and delivering multi-year transformation programs across Digital Engineering, Cloud, and ERP modernization.

You will collaborate with senior partners to drive revenue growth, oversee delivery quality, and manage complex proposals from Prospect through Close in a fast-paced

Qualifications

• Bachelor’s degree or foreign equivalent required; 11+ years of experience in sales, relationship management, and account management
• Significant business development and project management experience
• Experience with clients in semiconductor, electronics, hi-tech manufacturing, industrial tech, or related sectors
• Strong understanding of manufacturing operations, product engineering environments, supply chain, and enterprise transformation initiatives
• Proven track record of driving account growth and managing strategic client relationships
• Experience engaging with C-level client contacts and leading proposals
• Ability to lead cross-functional teams and manage multi-location engagements
• Proficiency in presenting, negotiating, and closing complex deals

Responsibilities

• Client relationship management and business development: manage relationships and grow a portfolio up to $30-50M
• Own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: ensure fulfillment of commitments across all delivery stakeholders
• Account planning and governance: create the account plan with required relationships and opportunities
• Conduct research, market intelligence, competitor analysis, client presentations, estimation, and contract negotiations
• Collaborate with Delivery Manager to address delivery quality and client satisfaction
• Balance multiple projects for the client across delivery managers and units
• Develop executive relationships across IT, engineering, manufacturing, and digital transformation
• Identify opportunities around Digital Engineering, Cloud, Data & AI, ERP modernization, cybersecurity
• Lead go-to-market solutions and drive revenues from strategic offerings
• Build account plans detailing relationships, pipeline, revenue targets, risks, and growth strategies
• Drive wallet-share expansion through cross-selling Infosys service lines
• Pricing decisions within Master Services Agreement
• Pre-sales support for new business opportunities
• Input for future alliances and strategic market opportunities

Skills

Client relationship mgmt

Business development

Account management

Executive communication

Contract negotiations

Sales leadership

Portfolio growth

Education

Bachelor’s degree in related field

MBA or advanced degree (preferred)

Job description

Join Infosys as an Engagement Manager, Client Services in our Hi-Tech Industry Segment and become a trusted advisor to some of the world's most innovative technology and engineering-led organizations. In this strategic leadership role, you will be responsible for growing and managing a multimillion-dollar portfolio, building executive-level relationships, identifying transformational opportunities, and driving business growth across a broad spectrum of technology and consulting services. Working closely with Senior Client Partners and Group Managers, you will own account strategy and help clients accelerate their digital transformation journey.

Role Description

• Client relationship management and business development: manage client relationships, build a portfolio up to $30-50M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Conduct research, market intelligence, competitor analysis, client presentations, estimation efforts, proposal development, and contract negotiations
• Collaborate with the Delivery Manager to address all people or infrastructure-related issues that may be affecting delivery quality and client satisfaction
• Balance different projects running for the client that may involve multiple delivery managers or horizontal competency units’ resources
• Develop executive relationships across IT, Engineering, Product Development, Manufacturing, Operations, Supply Chain, and Digital Transformation organizations
• Identify and lead opportunities around Digital Engineering, Product Engineering, Intelligent Manufacturing, Smart Factory, Supply Chain Transformation, Cloud, Data & AI, ERP Modernization, Infrastructure, and Cybersecurity services
• Take Go-to-Market solutions to accounts within the account scope and drive revenues from business unit-sponsored solutions and strategic offerings
• Work closely with Consulting, Industry Principals, Solutions Leaders, and Delivery Teams to build customized transformation roadmaps and solution pitches for target accounts
• Build an Account Plan for the account scope detailing executive relationships, opportunity pipeline, revenue targets, competitive positioning, potential risks, and growth strategies
• Drive wallet-share expansion through cross-selling and upselling of Infosys service lines and industry solutions
• Pricing decisions within the scope of the Master Services Agreement
• Pre-sales proposal support for new business development opportunities both within and outside the account scope
• Provide necessary inputs for building future alliances, industry partnerships, and strategic market opportunities

About Infosys Hi-Tech, Semiconductor & Electronics Segment

Infosys partners with leading semiconductor, electronics, industrial technology, and engineering-driven enterprises to accelerate digital transformation, intelligent operations, product innovation, manufacturing excellence, and supply chain modernization. Leveraging deep industry expertise and global delivery capabilities, Infosys helps clients modernize technology landscapes, enhance operational resilience, optimize engineering processes, and unlock new business value through cloud, data, AI, automation, cybersecurity, and enterprise platforms.

Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales, relationship management, and account management experience
• Significant business development and project management experience
• Experience working with clients in the Semiconductor, Electronics, Hi-Tech Manufacturing, Industrial Technology, Product Engineering, or related sectors
• Strong understanding of manufacturing operations, product engineering environments, supply chain ecosystems, and enterprise technology transformation initiatives
• Demonstrated success in driving account growth and managing strategic client relationships
• Track record of interacting and building relationships with C-level client contacts
• Hands‑on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, negotiation, and presentation skills
• Wide variety of IT services, digital transformation, and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications

• Knowledge of Semiconductor, Electronics, Product Engineering, Manufacturing Operations, and Supply Chain business processes
• Experience selling Digital Engineering, Cloud, Data & AI, ERP, Infrastructure, Cybersecurity, and Managed Services solutions
• Good understanding of industry-specific business issues, market trends, and digital transformation driversExisting relationships within the Hi-Tech, Semiconductor, Electronics, or Industrial Technology ecosystem
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship
• Demonstrated success scaling strategic accounts and delivering profitable growth through large transformation programs

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.