Strategic Client Outcomes Director

SoftServe; Massachusetts; In loco; USD 123.000 - 193.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work model

Hybrid/work from home options

Competitive pay and benefits

Approachable leadership

Advanced tech communities

Descrizione del lavoro

SoftServe is seeking a Client Outcomes Director to lead the Revenue Organization’s relationship management for strategic accounts and high-growth portfolios, orchestrating service delivery and driving growth through client insight and cross-functional collaboration.

You will be the primary client contact, aligning internal teams with client goals, managing risk, monitoring satisfaction, and championing a client-centric culture while exploring expansion opportunities across global delivery.

Competenze

• 7+ years in client-facing IT roles.
• Knowledge of AWS services and infrastructure.
• Experience in Biochemical, Food safety and/or Clinical devices industries.
• 1+ years in program/portfolio management for large accounts/portfolios.
• Excellent communication with strong presentation skills.
• Strong analytical and problem-solving skills.
• Advanced English proficiency.
• Bachelor's degree in business, CS, software engineering, or related field; MBA or equivalent is a plus.
• Willingness to travel up to 25% of the time.

Mansioni

• Serve as the primary point of contact and trusted advisor for the assigned account/portfolio, building relationships across client stakeholders.
• Develop deep understanding of client needs, objectives, and goals; set up and execute expectation management at portfolio level.
• Proactively address client concerns; manage risk at account level with transparent communication.
• Advocate for the client internally; relay feedback to delivery teams and leadership and manage escalations.
• Monitor client satisfaction (NPS, feedback) and drive continuous improvement.
• Maintain an overview of project delivery to ensure value aligns with expectations and contracts.
• Bridge client and delivery organizations; provide regular status updates to SoftServe and client stakeholders.
• Escalate issues; remove obstacles, manage dependencies, and ensure timely resolution.
• Collaborate with stakeholders to keep solutions aligned with client strategy and tangible value.
• Promote client-centric culture and run regular client update sessions covering regulatory and operational aspects.
• Identify opportunities for service expansion and growth based on client needs.

Conoscenze

Client relationship mgmt

Communication skills

Analytical thinking

English proficiency

Travel readiness

Portfolio management

Formazione

Bachelor's degree in business/CS/SE

MBA

Strumenti

AWS Services

Descrizione del lavoro

SoftServe is seeking a Client Outcomes Director to lead the Revenue Organization’s relationship management for strategic accounts and high-growth portfolios, orchestrating service delivery and driving growth through client insight and cross-functional collaboration.

You will be the primary client contact, aligning internal teams with client goals, managing risk, monitoring satisfaction, and championing a client-centric culture while exploring expansion opportunities across global delivery.