Account Manager, Live Events SaaS & Growth

TicketManager; New York (NY); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

401(k) Match

Medical, Dental, Vision

Unlimited PTO

In-office culture

Job summary

TicketManager is seeking an Account Manager to own a portfolio of customers and drive engagement, adoption, retention, and expansion in a B2B SaaS environment. You’ll be the primary contact and coordinate with internal teams to deliver measurable value.

The role emphasizes customer-first mindset, relationship-building, and strong communication. In-office, based in New York, with travel to client sites and events as needed.

Qualifications

• BA/BS degree required.
• 2–5+ years in CS/AM, B2B SaaS, or related role.
• Strong relationships, customer focus, and communication.

Responsibilities

• Own day-to-day relationship and success of assigned customers.
• Drive adoption, retention, and growth across accounts.
• Prepare and lead customer business reviews with data-driven insights.
• Coordinate with internal teams to deliver value and resolve issues.
• Travel as needed to engage customers at offices and live events.

Skills

Customer Success

Account Mgmt

B2B SaaS

Relationship-building

Communication

Education

BA/BS degree

Job description

TicketManager is seeking an Account Manager to own a portfolio of customers and drive engagement, adoption, retention, and expansion in a B2B SaaS environment. You’ll be the primary contact and coordinate with internal teams to deliver measurable value.

The role emphasizes customer-first mindset, relationship-building, and strong communication. In-office, based in New York, with travel to client sites and events as needed.