Strategic Client Growth Director

Live Nation; United States; Teletrabalho; USD 136 000 - 170 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Concert tickets

Paid time off

401(k) with company match

Tuition reimbursement

Volunteer time off

Resumo da oferta

Ticketmaster, a Live Nation division, is seeking a Client Development Director to lead strategic account development within the TM Sports segment. The role focuses on managing key client accounts, sourcing new business, and driving revenue through upselling and renewals.

Expect heavy collaboration across product, marketing, and client services, with 35–50% travel. The position requires 10–12 years in live entertainment, strong presentation and project-management skills, and a BA/BS in business

Qualificações

• Minimum 10-12 years’ experience in the live entertainment industry with a strong focus on account management and account development.
• BA/BS or College diploma in Business, Marketing or related field and/or equivalent work-related experience.
• Experience with live event ticketing or real-time inventory management systems preferred.
• Strong presentation and project management skills.
• Proven track record of exceeding sales targets.
• Experience leading change in a complex matrix-oriented organization with strong emphasis on team development.
• High level knowledge of digital media and industry trends.
• Strong competence in Microsoft Word, Excel, and PowerPoint.
• Experience in the live entertainment industry, especially with a major league sports team and major market venue is highly desirable.
• AI skills and understanding highly desirable.
• Strong understanding of technology-enable products, software platforms, APIs, integrations and data driven solutions for complex consultative sales cycles.
• Experience creating and delivering client presentations

Responsabilidades

• Operate as the voice of the customer internally by working with other Ticketmaster business leaders to provide incredible client experiences and outcomes.
• Direct and collaborate on the development of an account management blueprint, ensuring maximization of revenue and renewals within our client base.
• Develop and implement strategies to upsell existing clients on products, programs, or services that drive ticket sales and revenue for your segment; track, monitor, and adjust plans to maximize results.
• Develop, share, and implement best practices for assigned market segments.
• Forecast clients’ tickets & revenue contribution to the segment’s annual business plan by developing client level business plans, including account strategy, profitability analysis, and program projections.
• Complete ad hoc sales operations support as requested.
• Monitor service levels provided by support teams to ensure SLA’s are being met.
• Coach and collaborate with others on client support, marketing, and account management teams to ensure effective, consistent communication of Ticketmaster’s capabilities, services, and relevant offerings for our clients.
• Responsible for retention of all clients within assigned portfolio, ensuring maximum margin levels through the renewal engagement.
• Comprehensively collaborate with a cross-functional team, providing distinct support functions to clients, ultimately maximizing client satisfaction scores.
• Identify new business opportunities, directing the client acquisition process against a set of annual sales goals.
• Proactively conduct strategic account reviews with all assigned clients on a regular basis to review service needs and sales trends. Identify products and pricing that meet client needs and business objectives.
• Development relationships with key system and product users providing product team with client feedback on product enhancements.
• Assist in the identification of opportunities for new products and enhancements for development of existing products.
• Address client concerns and ensure for the resolution of issues in a timely manner, with follow-up when appropriate.
• Deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and value creation.
• Maintain company’s contact management database (Salesforce) with accurate, up‑to‑date contact and account details.
• Monitor and report on the activities of competitors and potential collaborators identifying new business opportunities and threats.
• Coordinate responses of RFP’s.
• Retain accounts through the development of strong relationships with key decision makers and users within an organization.
• Responsible for TM1 Marketing product adoption and managing its local nuances.
• 35%-50% travel required

Conhecimentos

Account management

Presentation skills

Project management

Sales expertise

Strategic thinking

Digital/media knowledge

CRM usage (Salesforce)

Formação académica

BA/BS or College diploma in Business/Marketing or related field

Ferramentas

Microsoft Word

Excel

PowerPoint

Salesforce

Descrição da oferta de emprego

Ticketmaster, a Live Nation division, is seeking a Client Development Director to lead strategic account development within the TM Sports segment. The role focuses on managing key client accounts, sourcing new business, and driving revenue through upselling and renewals.

Expect heavy collaboration across product, marketing, and client services, with 35–50% travel. The position requires 10–12 years in live entertainment, strong presentation and project-management skills, and a BA/BS in business