Strategic Client Operations Lead (Hybrid)

The Davey Tree Expert Co.; Pennsylvania; Hybrid; USD 41,000 - 44,000; Full time

Benefits offered by this job

Health plans

Disability insurance

Life insurance

401k with company match

Stock purchase plan

Paid time off

Job summary

Davey Resource Group, Inc. is seeking a Client Operations Coordinator in Pittsburgh, PA, a hybrid role balancing remote work with office presence.

You will lead executive meetings, manage client relationships, and coordinate operations across utility, engineering teams, and external applicants. You will oversee staff and drive program execution, resolving escalations and ensuring objectives are met across multiple distribution and infrastructure initiatives.

Qualifications

• Strong executive communication and presentation skills.
• Leadership and team management experience.
• Ability to manage high level client relationships and difficult conversations.
• Strong problem solving and decision making abilities.
• Experience managing operational escalations and competing priorities.
• Advanced organizational and project coordination skills.

Responsibilities

• Lead executive and operational meetings with utility leadership, applicants, and internal teams.
• Manage escalated operational and client issues through resolution.
• Maintain strong relationships with utility clients and external stakeholders.
• Proactively identify risks, bottlenecks, and process improvement opportunities.
• Coordinate cross functional teams to support program execution and client expectations.
• Track program performance, timelines, and operational metrics.
• Provide leadership, direction, and oversight to assigned staff and support teams.
• Drive accountability and follow through across multiple active workstreams.

Skills

Executive communication

Leadership

Client relationships

Problem solving

Operational coordination

Meeting facilitation

Accountability

Cross-functional coordination

Tools

Spreadsheets

Reporting tools

Job description

Davey Resource Group, Inc. is seeking a Client Operations Coordinator in Pittsburgh, PA, a hybrid role balancing remote work with office presence.

You will lead executive meetings, manage client relationships, and coordinate operations across utility, engineering teams, and external applicants. You will oversee staff and drive program execution, resolving escalations and ensuring objectives are met across multiple distribution and infrastructure initiatives.