Strategic Customer Executive - Large Accounts (Hybrid)

Duquesne Light Corporation; Pittsburgh (Allegheny County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Duquesne Light Company in Pittsburgh, PA seeks a Strategic Customer Executive (Associate III) to own the relationship with major commercial and industrial customers, coordinating with internal teams to ensure a seamless experience. The hybrid role is based at Woods Run Campus / NOVA Place, requires travel across the service territory, on-call availability, and strict adherence to utility regulations.

Bachelor's degree and 3+ years of experience are required, with MS Office and CRM experience

Qualifications

• Bachelor’s degree in a related discipline or equivalent work experience.
• 3+ years of relevant industry experience is required; relevant certifications are a plus.
• Knowledge of electric utility operations and programs is an advantage.

Responsibilities

• Serve as the company’s liaison for large C&I customers and align internal stakeholders to improve customer experience.
• Troubleshoot and develop solutions to complex problems involving customer infrastructure and needs.
• Proactive account management with knowledge of DLC processes and tariffs to educate and support customers.
• Investigate and resolve billing issues, outages, service complaints and project concerns.
• Ensure compliance with PA PUC rules and DLC policies for large customers.
• Travel to customer sites as needed and document interactions in the CRM system.

Skills

Customer service

Time management

Communication skills

Problem solving

Independent work

Teamwork

Education

Bachelor's degree in related discipline

Tools

CRM system

Microsoft Office

Job description

Duquesne Light Company in Pittsburgh, PA seeks a Strategic Customer Executive (Associate III) to own the relationship with major commercial and industrial customers, coordinating with internal teams to ensure a seamless experience. The hybrid role is based at Woods Run Campus / NOVA Place, requires travel across the service territory, on-call availability, and strict adherence to utility regulations.

Bachelor's degree and 3+ years of experience are required, with MS Office and CRM experience