Client Operations Lead - Engineering (Hybrid)

The Davey Tree Expert Company; Pittsburgh (Allegheny County); Hybrid; USD 41,000 - 44,000; Full time

Benefits offered by this job

Group health plans

Disability insurance

Life insurance

Paid parental leave

401k with company match

Employee Stock Purchase Plan

Holidays and paid time off

Professional scholarships

Employee referral bonuses

Education scholarships

Employee discounts

Job summary

The Davey Tree Expert Company is seeking a Client Operations Coordinator to lead executive meetings, manage client relationships, and oversee cross‑functional coordination among utility, engineering, and external teams from the Pittsburgh, PA area. This hybrid role requires guiding programs, resolving escalations, and ensuring objectives are met across multiple distribution and infrastructure initiatives.

Responsibilities include driving accountability, tracking performance metrics, and leading

Qualifications

• Strong executive communication and presentation skills.
• Leadership and team management experience.
• Ability to manage high level client relationships and difficult conversations.
• Strong problem solving and decision making abilities.
• Experience managing operational escalations and competing priorities.
• Advanced organizational and project coordination skills.
• Proficiency in spreadsheets, reporting, and operational tracking tools.
• Experience within utility distribution design, telecommunications, infrastructure, or engineering environments preferred.
• Ability to lead meetings, drive action items, and maintain accountability across teams.
• Strategic mindset with the ability to stay ahead of operational challenges.

Responsibilities

• Lead executive and operational meetings with utility leadership, applicants, and internal teams.
• Manage escalated operational and client issues through resolution.
• Maintain strong relationships with utility clients and external stakeholders.
• Proactively identify risks, bottlenecks, and process improvement opportunities.
• Coordinate cross functional teams to support program execution and client expectations.
• Track program performance, timelines, and operational metrics.
• Provide leadership, direction, and oversight to assigned staff and support teams.
• Drive accountability and follow through across multiple active workstreams.

Skills

Executive communication

Leadership

Client relationships

Problem solving

Operational escalations

Organization

Reporting tools

Utility industry knowledge

Meeting leadership

Strategic mindset

Tools

Spreadsheets

Reporting tools

Job description

The Davey Tree Expert Company is seeking a Client Operations Coordinator to lead executive meetings, manage client relationships, and oversee cross‑functional coordination among utility, engineering, and external teams from the Pittsburgh, PA area. This hybrid role requires guiding programs, resolving escalations, and ensuring objectives are met across multiple distribution and infrastructure initiatives.

Responsibilities include driving accountability, tracking performance metrics, and leading