Strategic Client Operations Lead

terrahq; New York (NY); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO and wellness days

100% health insurance

401(k) plan

Flexible Fridays

Résumé du poste

terrahq is seeking an Associate Director of Enterprise Client Operations to own the delivery of complex digital marketing initiatives and lead cross-functional teams. You’ll partner with clients and internal teams to turn strategic goals into measurable results, mentor colleagues, and shape how we work across the agency.

Based in Pacific Time hours with remote collaboration, you’ll manage project plans, timelines, and stakeholder communications, ensuring on‑time delivery and high quality.

Qualifications

• 4+ years in a fast-paced agency environment with end-to-end client delivery.
• Proven track record delivering complex digital marketing and web projects.
• Skilled at managing deadlines, dependencies, and shifting priorities.

Responsabilités

• Own the successful delivery of projects across your book of accounts from kickoff through completion.
• Build trusted client relationships and act as a strategic partner to help achieve goals.
• Lead cross-functional teams to ensure clarity, alignment, and accountability.
• Create and maintain structured project plans, timelines, and trackers.
• Lead client meetings and manage expectations with proactive communication.
• Ensure on-time delivery and reset timelines when needed; gather feedback efficiently.

Connaissances

Project management

Client relations

Cross-functional leadership

Effective communication

Problem solving

Outils

ClickUp

Asana

Airtable

Description du poste

terrahq is seeking an Associate Director of Enterprise Client Operations to own the delivery of complex digital marketing initiatives and lead cross-functional teams. You’ll partner with clients and internal teams to turn strategic goals into measurable results, mentor colleagues, and shape how we work across the agency.

Based in Pacific Time hours with remote collaboration, you’ll manage project plans, timelines, and stakeholder communications, ensuring on‑time delivery and high quality.