Strategic Client Onboarding & Implementation Analyst

JP Morgan Chase; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

JP Morgan Chase is seeking a Product Implementation Analyst to lead client onboarding and ensure seamless transitions onto the Chase platform. You will apply project management skills to deliver accurate, timely onboarding outcomes and drive client satisfaction.

In this role, you will support strategic initiatives, work with data and technology to generate insights, and develop emotional intelligence to enhance client and team interactions, with opportunities for growth within a diverse global

Qualifications

• Ability to apply critical thinking to resolve routine queries and escalations.
• Use influence to establish credibility and trust in client onboarding.
• Starting proficiency with data and technology to analyze information.
• Developing emotional intelligence to manage interactions professionally.

Responsibilities

• Assist in executing onboarding initiatives and related projects according to procedures.
• Resolve routine queries and escalate unusual onboarding situations.
• Analyze data to provide actionable insights for decision making.
• Contribute to building credibility and trust with clients and stakeholders.
• Enhance emotional intelligence in client and team interactions.

Skills

Critical thinking

Influence & persuasion

Data literacy

Emotional intelligence

Job description

JP Morgan Chase is seeking a Product Implementation Analyst to lead client onboarding and ensure seamless transitions onto the Chase platform. You will apply project management skills to deliver accurate, timely onboarding outcomes and drive client satisfaction.

In this role, you will support strategic initiatives, work with data and technology to generate insights, and develop emotional intelligence to enhance client and team interactions, with opportunities for growth within a diverse global