Strategic Client Onboarding Lead - Senior Associate

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Onboarding Implementation Senior Associate to guide onboarding for clients onto the Chase banking platform, applying project management to deliver a seamless experience and build strong client relationships.

You will analyze issues, lead teams, and drive improvements using data-driven insights while ensuring compliance and risk controls. Travel up to 10% may be required.

Qualifications

• 3+ years leading strategic onboarding initiatives.
• Proven ability to lead client onboarding to new banking platforms.
• Conflict management with collaboration experience.
• Experience driving continuous platform improvement.
• Proficiency in data and tech literacy.
• Willingness to learn emerging technologies.

Responsibilities

• Lead execution of client onboarding initiatives to ensure smooth transitions to the Chase platform.
• Analyze and resolve onboarding issues ensuring compliance with policies.
• Use emotional intelligence to manage conflicts and foster collaboration.
• Drive continuous improvement of the operating platform using design thinking techniques.
• Plan and organize day-to-day team work within established policies.

Skills

Client onboarding

Conflict management

Continuous improvement

Data literacy

AI analytics

Tools

Workflow automation

Cybersecurity basics

Data analytics tools

Job description

JPMorgan Chase & Co. is seeking a Client Onboarding Implementation Senior Associate to guide onboarding for clients onto the Chase banking platform, applying project management to deliver a seamless experience and build strong client relationships.

You will analyze issues, lead teams, and drive improvements using data-driven insights while ensuring compliance and risk controls. Travel up to 10% may be required.