Senior Client Onboarding & Platform Implementation Lead

Testing Site - JPMC; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

JP Morgan Chase is seeking a Client Onboarding Implementation Senior Associate to lead strategic onboarding initiatives, guiding clients to the Chase banking platform and ensuring smooth transitions. You will apply project management, emotional intelligence, and design thinking to analyze issues, influence stakeholders, foster collaboration, and drive continuous improvement across the operating platform.

Some travel is required (about 10%), and the role is not eligible for employer immigration

Qualifications

• 3+ years of experience managing and executing strategic onboarding initiatives.
• Proven ability to lead client onboarding to new platforms.
• Demonstrated proficiency in conflict management and collaboration.
• Experience driving continuous improvement using design thinking.
• Proficiency with data and emerging technologies relevant to the role.

Responsibilities

• Lead the execution of client onboarding initiatives for Chase platform transitions.
• Analyze and resolve onboarding issues while ensuring policy compliance.
• Foster collaboration and trust with clients and internal teams.
• Drive continuous improvement of the onboarding operating platform.
• Plan and organize day-to-day team work within established procedures.

Skills

Leadership

Client onboarding

Conflict management

Continuous improvement

Data literacy

Job description

JP Morgan Chase is seeking a Client Onboarding Implementation Senior Associate to lead strategic onboarding initiatives, guiding clients to the Chase banking platform and ensuring smooth transitions. You will apply project management, emotional intelligence, and design thinking to analyze issues, influence stakeholders, foster collaboration, and drive continuous improvement across the operating platform.

Some travel is required (about 10%), and the role is not eligible for employer immigration