Senior Client Onboarding & Implementation Lead

JPMorganChase; Plano (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase in the United States is seeking a Client Onboarding Associate to drive treasury and banking product implementations and deliver seamless onboarding experiences. You will lead projects, build client relationships, and contribute to continuous improvement across our onboarding platform in a dynamic, global environment.

As a Client Onboarding Implementation Senior Associate, you will guide clients through transitions to the Chase platform, analyze complex issues, and influence

Qualifications

• 3+ years of experience managing and executing strategic initiatives.
• Proven ability to lead client onboarding processes to new platforms.
• Proven conflict management skills and collaboration fostering.
• Experience driving continuous improvement in operating platforms.
• Proficiency in data and tech literacy to adopt new technologies.

Responsibilities

• Lead the execution of strategic initiatives in client onboarding, ensuring a smooth transition for new and existing clients to the Chase banking platform.
• Utilize broad knowledge in client onboarding program management to analyze and resolve complex issues, ensuring compliance with technical standards and policies.
• Leverage emotional intelligence and influence to manage conflicts, foster collaboration, and develop trust within the team and with clients.
• Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience.
• Plan and organize the day-to-day work of the team, ensuring progress within established professional procedures and organization policy.

Skills

Strategic initiatives

Client onboarding

Conflict management

Continuous improvement

Data literacy

Job description

JPMorgan Chase in the United States is seeking a Client Onboarding Associate to drive treasury and banking product implementations and deliver seamless onboarding experiences. You will lead projects, build client relationships, and contribute to continuous improvement across our onboarding platform in a dynamic, global environment.

As a Client Onboarding Implementation Senior Associate, you will guide clients through transitions to the Chase platform, analyze complex issues, and influence