Senior Client Onboarding & Implementation Lead

JPMorganChase; Chicago (IL); On-site; USD 75,000 - 107,000; Full time

Job summary

JPMorganChase is seeking a Client Onboarding Implementation Senior Associate based in Chicago, IL, to lead onboarding programs and guide clients through transitions to the Chase platform. You will partner with a diverse team to deliver seamless onboarding experiences and drive client satisfaction from the first interaction.

The role emphasizes project management, cross-functional coordination, and adherence to policy guidance, with a focus on continuous improvement and risk management within a

Qualifications

• 3+ years of experience in managing and executing strategic initiatives in a professional field.
• Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms.
• Demonstrated proficiency in conflict management, with a track record of resolving conflicts and fostering collaboration in a professional setting.
• Experience in driving continuous improvement in operating platforms, using innovation and design thinking techniques.
• Proficiency in data and tech literacy, with a willingness to understand and implement new/emerging technologies that impact business.

Responsibilities

• Lead the execution of strategic initiatives in client onboarding, ensuring a smooth transition for new and existing clients to the Chase banking platform.
• Utilize broad knowledge in client onboarding program management to analyze and resolve complex issues, ensuring compliance with technical standards and policies.
• Leverage emotional intelligence and influence to manage conflicts, foster collaboration, and develop trust within the team and with clients.
• Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience.
• Plan and organize the day-to-day work of the team, ensuring progress within established professional procedures and organization policy.

Skills

3+ years of experience

Lead client onboarding processes

Conflict management

Continuous improvement

Data and tech literacy

Job description

JPMorganChase is seeking a Client Onboarding Implementation Senior Associate based in Chicago, IL, to lead onboarding programs and guide clients through transitions to the Chase platform. You will partner with a diverse team to deliver seamless onboarding experiences and drive client satisfaction from the first interaction.

The role emphasizes project management, cross-functional coordination, and adherence to policy guidance, with a focus on continuous improvement and risk management within a