Strategic Client Onboarding & Product Implementation Lead

Testing Site - JPMC; Charlotte (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

JPMorganChase seeks a Product Implementation Specialist to lead client onboarding for treasury and banking solutions within Global Corporate Bank. You will manage complex implementations, applying critical thinking and stakeholder influence to ensure accurate, timely delivery.

You will analyze data, adopt new technologies, and collaborate across teams to optimize onboarding processes and enhance client satisfaction in a fast-paced environment.

Qualifications

• Demonstrated ability to apply critical thinking to resolve routine queries and expand unusual situations.
• Proven experience using influence and persuasion to establish credibility and trust.
• Starting proficiency in data and tech literacy with willingness to learn new technologies.
• Developing emotional intelligence in professional interactions.
• Strong organizational skills to meet deadlines in a fast-paced environment.
• Proactive and flexible in a dynamic work environment.
• Excellent written and verbal communication, adaptable to audiences.
• Skills in digital innovation, adoption, and literacy (API, Transmission, Coding).

Responsibilities

• Apply developing critical thinking to resolve routine queries and expand unusual onboarding situations.
• Use data and tech literacy to analyze and interpret data, providing ongoing insights for decisions.
• Leverage influence to establish credibility and trust during client onboarding.
• Enhance emotional intelligence in interactions with clients and team members.
• Develop onboarding project management skills under guidance of VP-COs.
• Innovate and explore enhancements in service delivery.
• Manage your own queue of projects, follow project methodology to minimize risk.
• Improve project support processes and optimize efficiencies.
• Explore creative approaches to improve processes and efficiency.
• Deliver business-driven results through problem-solving and sound decision-making.

Skills

Critical thinking

Influence & persuasion

Data literacy

Emotional intelligence

Organizational skills

Proactivity

Communication

Digital innovation

Adaptability

Tools

APIs

Transmission

Coding

Job description

JPMorganChase seeks a Product Implementation Specialist to lead client onboarding for treasury and banking solutions within Global Corporate Bank. You will manage complex implementations, applying critical thinking and stakeholder influence to ensure accurate, timely delivery.

You will analyze data, adopt new technologies, and collaborate across teams to optimize onboarding processes and enhance client satisfaction in a fast-paced environment.