Strategic Client Manager – Walmart & Analytics

Peak Technologies, Inc.; Washington (District of Columbia); On-site; USD 95,000 - 135,000; Full time

Job summary

Peak Technologies, Inc. is seeking a proactive Account Sales Support professional to drive client delight by engaging with Walmart and other key accounts.

You will work with Sales, Operations, and Project Management to ensure services are delivered per contract and SOW, while supporting proposals, invoicing, CRM, and RMAs as required. The role emphasizes proactivity, data-driven client insights, and coordinating across internal teams to maximize value.

Qualifications

• Proven hands-on experience in sales activities with customers.
• Proactive, self-accountable, assertive, and self-motivated with the ability to perform within tight time constraints.
• Understanding of the key drivers to increase client satisfaction – on-time delivery and quality.
• Excellent team player with ability to work independently under minimal supervision.
• Ability to coordinate with multiple departments to ensure success.
• Experience creating RMAs for edge servers and related components.
• Resolving billing associated with RMAs and repairs.
• Computer literate with strong Excel skills.
• Good interpersonal skills to build relationships with clients and Peak Technologies.
• Experience managing international services.

Responsibilities

• Understand client requirements and business opportunities; support sales to close deals aligned with strategy.
• Manage the Walmart Account from a Peak Analytics perspective.
• Ensure high client satisfaction and strong Walmart relationships.
• Support FedEx Ground sales activities including proposals, invoicing, RMAs.
• Participate in RFQ responses on behalf of the Sales team.
• Be the client focal point for Walmart-related sales support and Peak Analytics business.
• Analyze client data with Data Analytics to identify trends and address with clients and operations.
• Identify opportunities to engage Project Management to deliver incremental value.
• Own client requirements and ensure delivery with internal/external resources.
• Identify and escalate risks related to service delivery.
• Ensure quality is driven in all processes.
• Improve customer relationships continually.
• Travel to client sites as required; international travel may be needed.

Skills

Sales experience

Client relations

Self-motivation

Team player

Cross-team coordination

Excel

Tools

CRM software

Microsoft Excel

Invoicing software

Job description

Peak Technologies, Inc. is seeking a proactive Account Sales Support professional to drive client delight by engaging with Walmart and other key accounts.

You will work with Sales, Operations, and Project Management to ensure services are delivered per contract and SOW, while supporting proposals, invoicing, CRM, and RMAs as required. The role emphasizes proactivity, data-driven client insights, and coordinating across internal teams to maximize value.