Client Manager

Peak Technologies, Inc.; Washington (District of Columbia); On-site; USD 95,000 - 135,000; Full time

Job summary

Peak Technologies, Inc. is seeking a proactive Account Sales Support professional to drive client delight by engaging with Walmart and other key accounts.

You will work with Sales, Operations, and Project Management to ensure services are delivered per contract and SOW, while supporting proposals, invoicing, CRM, and RMAs as required. The role emphasizes proactivity, data-driven client insights, and coordinating across internal teams to maximize value.

Qualifications

• Proven hands-on experience in sales activities with customers.
• Proactive, self-accountable, assertive, and self-motivated with the ability to perform within tight time constraints.
• Understanding of the key drivers to increase client satisfaction – on-time delivery and quality.
• Excellent team player with ability to work independently under minimal supervision.
• Ability to coordinate with multiple departments to ensure success.
• Experience creating RMAs for edge servers and related components.
• Resolving billing associated with RMAs and repairs.
• Computer literate with strong Excel skills.
• Good interpersonal skills to build relationships with clients and Peak Technologies.
• Experience managing international services.

Responsibilities

• Understand client requirements and business opportunities; support sales to close deals aligned with strategy.
• Manage the Walmart Account from a Peak Analytics perspective.
• Ensure high client satisfaction and strong Walmart relationships.
• Support FedEx Ground sales activities including proposals, invoicing, RMAs.
• Participate in RFQ responses on behalf of the Sales team.
• Be the client focal point for Walmart-related sales support and Peak Analytics business.
• Analyze client data with Data Analytics to identify trends and address with clients and operations.
• Identify opportunities to engage Project Management to deliver incremental value.
• Own client requirements and ensure delivery with internal/external resources.
• Identify and escalate risks related to service delivery.
• Ensure quality is driven in all processes.
• Improve customer relationships continually.
• Travel to client sites as required; international travel may be needed.

Skills

Sales experience

Client relations

Self-motivation

Team player

Cross-team coordination

Excel

Tools

CRM software

Microsoft Excel

Invoicing software

Job description

Job Summary & Scope

Provide service excellence and drive client delight and advocacy through the proactive support and engagement of client needs and issues. Provide account sales support and oversight and working with the Project Management team to ensure that all services are being delivered as agreed in the contract or Statement of Work as appropriate. Supports Sales and internal Operations Teams with proposal generation, invoicing, CRM as required.

Provide service excellence and drive client delight and advocacy through the proactive support and engagement of client needs and issues. Provide account sales support and oversight and working with the Project Management team to ensure that all services are being delivered as agreed in the contract or Statement of Work as appropriate. Supports Sales and internal Operations Teams with proposal generation, invoicing, CRM as required.

Key Accountabilities

• Understand client requirements and business opportunities, support the sales team to identify, guide, and close deals to the business plan and in-line with account strategy.
• Manage the Walmart Account from a Peak Analytics perspective.
• Ensure positive client satisfaction and client relationship for Walmart is maintained to the highest standard.
• Support FedEx Ground sales activities as it relates to new proposals, billing , invoicing , RMA's etc.
• Participate in the response to RFQ's on behalf of the Sales team
• For Walmart, be the client's focal point for key aspects concerning overall sales support and overall Peak Analytics business.
• Proactively analyze client data with Data Analytics team to find trends and common themes and address with clients and internal Operations.
• Identify opportunities to engage the Project Management Team to deliver projects to deliver incremental value to the Client.
• Take ownership of client requirements and deliverables, in line with internal and external resources to deliver these requirements in a manner that always focuses on adding value to the client and to Peak Technologies.
• Be aware of risks associated with service delivery, manage risk appropriately and inform/escalate as appropriate.
• Ensure that quality is driven into all processes.
• Continually work to improve our customer relationships.
• Must be willing and able to travel to client sites as required, e.g., by road or air as appropriate for the distance to be covered. International travel may be required.

EDUCATION + EXPERIENCE + KEY TRAITS

• Proven hands-on experience in sales activities with all customers where applicable.
• Proactive, self-accountable, assertive, and self-motivated with the ability to perform within tight time constraints, take the appropriate corrective actions.
• Understanding of the key drivers to increase client satisfaction – both in terms of quality and on time delivery.
• Excellent team player with the ability to work independently under minimum supervision.
• Ability to manage areas of responsibility to complete tasks on time while interfacing with other departments to ensure success.
• Creating RMA's for edge servers and other pertinent components of the Peak Analytics solutions.
• Resolving billing associated with RMA's and repairs.
• Computer literate and a good working knowledge of Microsoft Office specifically Excel.
• Good interpersonal skills to form effective working relationships with people at all levels both with the client and within Peak Technologies.
• Experience of managing international services.

Typical Performance Targets

• Close business with Walmart as it relates to Peak Analytics business.
• Thorough understanding of the broader issues associated with Peak Analytics business.

Language Skills

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

Supervision

• Role does not involve management of employees.

DECISION MAKING + REASONING

• Able to take accountability and responsibility for business target delivery and decision making.
• Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.

Working Relationships

• Interfacing across all Peak Technologies Teams (Service, Sales, Operations, Finance & IT Teams).
• Clients and Internal Resource.