Strategic Client Manager - Utilities & ROW Projects

Phillips, Inc.; Roanoke (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Phillips Power is seeking a Client Manager to foster strong relationships with utilities, co-ops, and prime contractors, understand client needs, and ensure satisfaction through proactive delivery and clear communication.

You will be the primary client contact, coordinate with estimating and operations, identify opportunities in ROW, matting, foundations, and access, and maintain a live pursuit pipeline to inform BD leadership.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in a client management role, with a proven track record of maintaining and growing client relationships.
• Demonstrated ability to manage multiple projects and deadlines, ensuring the delivery of high-quality service.

Responsibilities

• Build and maintain lasting connections with procurement, engineering, and project management contacts at utilities, co-ops, and T-Line prime contractors.
• Serve as the primary point of contact for client accounts; keep communication consistent and follow through on commitments
• Stay current on client capital programs and project pipelines — know what they're planning before it's public
• Identify and qualify opportunities in transmission, distribution, and civil power scopes — access roads, ROW clearing, foundations, and matting
• Maintain a live pursuit pipeline and provide regular updates to BD leadership on opportunities, competitive intel, and market conditions
• Position Phillips Power early in the pursuit cycle, before scopes are finalized and bids are released
• Coordinate with estimating and operations to make sure proposals are competitive and reflect actual delivery capability
• Represent Phillips Power at industry events, trade association meetings, and utility forums relevant to the region
• Register and maintain Phillips Power's standing in utility supplier portals and prequalification systems
• Track competitive dynamics and utility spending trends; flag shifts in the market that affect pursuit strategy

Skills

Client relationship management

Communication

Analytical skills

Collaboration

Opportunity identification

Education

Bachelor's degree in Business

Job description

Phillips Power is seeking a Client Manager to foster strong relationships with utilities, co-ops, and prime contractors, understand client needs, and ensure satisfaction through proactive delivery and clear communication.

You will be the primary client contact, coordinate with estimating and operations, identify opportunities in ROW, matting, foundations, and access, and maintain a live pursuit pipeline to inform BD leadership.