Strategic Client Manager (Remote)

Luminare Health Benefits Inc.; United States; Remote; USD 68,000 - 127,000; Full time

Job summary

Luminare Health is seeking a Senior Client Manager to retain and grow revenue across a book of business in a remote U.S. role. You will partner with clients, coordinate with sales, and ensure service excellence across implementations, upsell, and renewals.

You will manage 12–20 clients, interact with senior executives, travel up to 25% when needed, and navigate self-funded and ERISA/COBRA environments. The position offers a robust rewards package with pay transparency and a remote-friendly

Qualifications

• Bachelor’s Degree and 5 years TPA/ health insurance industry experience or High School diploma and 9 years previous TPA/ health insurance Client Management experience and/or experience in a similar TPA or health insurance environment with client-facing/client support responsibilities
• Understanding of self-funding and employee benefit plans (stop loss understanding a plus)
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
• Ability to travel is required (up to 25%)
• Ability to interact with senior level executives
• Excellent presentation skills
• Excellent written and verbal communications skills are required, as are exceptional organizational skills
• Analytical skills, problem-solving skills, and time management skills are required
• Results oriented and self-motivated

Responsibilities

• Builds and maintains consultative and strategic partnerships with assigned book of business through the entire client life cycle, from implementation to problem resolution, upsell, and renewal activities.
• Works directly with sales executives during finalist presentations and may present to potential clients.
• Supports and services between 12 – 20 clients.
• Maintains senior management-level contact with client stakeholders and the broker.
• Participates in internal projects that benefit the client management organization.
• Retains and grows the assigned book of business.

Education

Bachelor's Degree

High School diploma

Job description

Luminare Health is seeking a Senior Client Manager to retain and grow revenue across a book of business in a remote U.S. role. You will partner with clients, coordinate with sales, and ensure service excellence across implementations, upsell, and renewals.

You will manage 12–20 clients, interact with senior executives, travel up to 25% when needed, and navigate self-funded and ERISA/COBRA environments. The position offers a robust rewards package with pay transparency and a remote-friendly