Client Manager - LHB

Luminare Health Benefits Inc.; United States; Remote; USD 68,000 - 127,000; Full time

Job summary

Luminare Health is seeking a Senior Client Manager to retain and grow revenue across a book of business in a remote U.S. role. You will partner with clients, coordinate with sales, and ensure service excellence across implementations, upsell, and renewals.

You will manage 12–20 clients, interact with senior executives, travel up to 25% when needed, and navigate self-funded and ERISA/COBRA environments. The position offers a robust rewards package with pay transparency and a remote-friendly

Qualifications

• Bachelor’s Degree and 5 years TPA/ health insurance industry experience or High School diploma and 9 years previous TPA/ health insurance Client Management experience and/or experience in a similar TPA or health insurance environment with client-facing/client support responsibilities
• Understanding of self-funding and employee benefit plans (stop loss understanding a plus)
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
• Ability to travel is required (up to 25%)
• Ability to interact with senior level executives
• Excellent presentation skills
• Excellent written and verbal communications skills are required, as are exceptional organizational skills
• Analytical skills, problem-solving skills, and time management skills are required
• Results oriented and self-motivated

Responsibilities

• Builds and maintains consultative and strategic partnerships with assigned book of business through the entire client life cycle, from implementation to problem resolution, upsell, and renewal activities.
• Works directly with sales executives during finalist presentations and may present to potential clients.
• Supports and services between 12 – 20 clients.
• Maintains senior management-level contact with client stakeholders and the broker.
• Participates in internal projects that benefit the client management organization.
• Retains and grows the assigned book of business.

Education

Bachelor's Degree

High School diploma

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence. Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success. Understanding of the self-insured TPA environment is beneficial. We believe keeping up to date on market trends will enable you to position Luminare Health programs and solutions efficiently to client decision makers.

Responsibilities

• Responsible for building and maintaining consultative and strategic partnerships with assigned book of business through the entire client life cycle, starting at implementation and continuing through everyday problem resolution, upsell, and renewal activities.
• Works directly with sales executives during finalist presentations and may be asked to present to potential clients.
• Expected to support and service between 12 – 20 clients.
• Maintains senior management-level contact with client stakeholders and the broker.
• Internal project participation that benefits and supports the client and/or the client management organization.
• Charged with retaining and growing their assigned book of business.

Required Job Qualifications

• Bachelor’s Degree and 5 years TPA/ health insurance industry experience or High School diploma and 9 years previous TPA/ health insurance Client Management experience and/or experience in a similar TPA or health insurance environment with client-facing/client support responsibilities
• Understanding of self-funding and employee benefit plans (stop loss understanding a plus)
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
• Ability to travel is required (up to 25%)
• Ability to interact with senior level executives
• Excellent presentation skills
• Excellent written and verbal communications skills are required, as are exceptional organizational skills
• Analytical skills, problem-solving skills, and time management skills are required
• Results oriented and self-motivated

Preferred Job Qualifications

• State insurance license

This is a Telecommute (Remote) role. Remote employees must live within the continental United States, excluding Alaska, California, Hawaii or New York.

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

EEO Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Pay Transparency Statement

From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

Min to Max Range: $67,600.00 - $127,000.00 Exact compensation may vary based on skills, experience, and location.

Luminare Health, a wholly owned subsidiary of Health Care Service Corporation (HCSC), is on track to become the nation’s best and largest third-party administrator. We are committed to delivering service excellence and dedicated to making healthcare simpler, better, and more affordable for our clients and their members. Our people are at the heart of everything we do. We foster a collaborative, purpose-driven culture where employees are empowered to make an impact, grow their careers, and help transform the healthcare experience.