Strategic Client Manager: Growth & Retention

Highmark Health; Wilmington (DE); On-site; USD 85,000 - 120,000; Full time

Job summary

Highmark Health is seeking a strategic Account Manager to manage a portfolio of existing accounts, renewals and add-on sales through direct or intermediary channels. The role focuses on retention, growth, and profitability.

You will develop and implement business plans, lead senior client relationships, coordinate internal partners, and ensure customer satisfaction throughout contract lifecycles. Travel is required.

Qualifications

• Minimum 2 years of Account/Client Management experience.
• License for Life/Accident & Health required or to be obtained within 45 days of hire.
• Substitutions None
• Preferred None

Responsibilities

• Review new products, services, capabilities, and technologies with the client to sell renewals and add-ons.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued partnerships.
• Develop appropriate sales solutions considering increased competition and changing political environment.
• Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during implementation of sales contracts and advocate for escalated services issues; ensuring customer satisfaction.
• Complete and maintain sales projections, finalize rates and benefit adjustments, and prepare renewal reports and presentations.
• Participate in product development and prepare business programs and long-term strategy for account needs.
• Lead internal partners in delivering client strategy.
• Other duties as assigned or requested.

Skills

Public speaking

Presentation

Negotiation

Relationship management

Organizational skills

Problem solving

Education

Life, Accident & Health Producer License

Job description

Highmark Health is seeking a strategic Account Manager to manage a portfolio of existing accounts, renewals and add-on sales through direct or intermediary channels. The role focuses on retention, growth, and profitability.

You will develop and implement business plans, lead senior client relationships, coordinate internal partners, and ensure customer satisfaction throughout contract lifecycles. Travel is required.