Strategic Account Manager for Retention & Growth

highmarkhealth; Wilmington (DE); In loco; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Highmark Health seeks an experienced Account Manager to manage a book of business and nurture strategic partnerships with clients, brokers, and intermediaries. You will renew accounts and sell new products to existing customers to drive retention and growth.

Responsibilities include leading senior-level client relationships, developing sales plans, and coordinating internal teams to deliver solutions and ensure customer satisfaction. Domestic travel is required.

Competenze

• Minimum 2 years of Account/Client Management experience or other relevant experience
• State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire
• Substitutions None
• Preferred None
• Skills: public speaking, presentation, negotiation, communication, organizational skills, creativity, persistence, problem solving, influence

Mansioni

• Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add‑on sales to ensure retention, profitability and growth of existing business.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
• Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
• Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross‑selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.
• Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs.
• Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
• Other duties as assigned or requested.

Conoscenze

Public speaking

Presentation skills

Communication

Negotiation

Organizational skills

Creativity

Persistence

Problem solving

Influence

Account management experience

Descrizione del lavoro

Highmark Health seeks an experienced Account Manager to manage a book of business and nurture strategic partnerships with clients, brokers, and intermediaries. You will renew accounts and sell new products to existing customers to drive retention and growth.

Responsibilities include leading senior-level client relationships, developing sales plans, and coordinating internal teams to deliver solutions and ensure customer satisfaction. Domestic travel is required.