Strategic Client Manager - Benefits & Solutions

Gallagher; Whippany (NJ); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach, local impact

Job summary

Qualifications

• Bachelor’s Degree plus 3+ years client service and/or claims management experience - OR - High School diploma with 8+ years client service and/or claims management experience.
• Active Life & Health license
• Willingness to travel ~25% of the time
• Working knowledge of Microsoft Windows applications and MS Office

Responsibilities

• Manage increasingly complex client accounts with a focus on self-funded business, collaborating with senior teammates.
• Create effective client deliverables using Gallagher’s resources and tools.
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process; target retention 95%.
• Resolve service-related issues independently; escalate when needed.
• Prepare RFPs, coordinate vendor responses, support negotiations, analyze proposals, and develop client presentations.
• Cross-sell with clients to communicate Gallagher resources not currently provided.
• Guide and support new hires and account associates.
• Complete internal professional development programs to understand the insurance industry and GBS processes.
• Uphold The Gallagher Way and highest ethical standards.

Skills

Communication

Multitasking

Professional development

Customer service

Adaptability

Extra mile

Education

Bachelor’s Degree

High School diploma

Tools

MS Office

Windows OS

Job description