Client Success Lead, Employee Benefits

Gallagher; Clearfield (UT); On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Benefits

Career development

Collaborative culture

Global impact

Job summary

Gallagher is seeking a Client Manager to ensure top-tier client service delivery. You will actively manage client accounts in collaboration with the sales team, guiding Client Service Associates and driving deep client relationships.

Role requires a Bachelor’s degree with 3+ years of client service/claims experience, willingness to travel about 25%, and strong proficiency with MS Office. Gallagher emphasizes ethics and growth opportunities within a global yet local context.

Qualifications

• Bachelor’s degree required with 3+ years client service/claims experience or equivalent
• Willingness to travel ~25% of the time
• Licensed as appropriate for the role
• Strong communication and relationship-building skills

Responsibilities

• Manage increasingly complex client accounts focusing on self-funded business
• Create effective client deliverables using Gallagher resources
• Support the client service cycle and renewal process (target ~95%)
• Resolve service-related issues and escalate when needed
• Guide and support new hires and account associates

Skills

Communication skills

Adaptability

Professional development

Innovative mindset

Willingness to learn tools

Customer focus

Education

Bachelor’s degree + 3+ years client service/claims

High School diploma + 8+ years

Tools

MS Office

Job description

Gallagher is seeking a Client Manager to ensure top-tier client service delivery. You will actively manage client accounts in collaboration with the sales team, guiding Client Service Associates and driving deep client relationships.

Role requires a Bachelor’s degree with 3+ years of client service/claims experience, willingness to travel about 25%, and strong proficiency with MS Office. Gallagher emphasizes ethics and growth opportunities within a global yet local context.