Strategic Client Management Specialist

Mckesson Corporation; Cary (NC); In loco; USD 72.000 - 120.000; Tempo pieno

Descrizione del lavoro

McKesson is seeking a Specialist, Client Management (P3) to advance client programs and support our integrated specialty pharmacy model. You will be the primary contact for key clients, ensuring seamless communication and high-quality service across multiple business lines.

The role emphasizes relationship building, proactive problem solving, and driving process improvements with cross-functional partners to grow program value and revenue.

Competenze

• 4+ years of healthcare, pharmaceuticals, client/account management, consulting, finance, or program management.
• Experience managing client-facing programs or complex operational workflows.
• Strong project management skills with the ability to manage multiple priorities and deadlines.
• Analytical mindset with the ability to interpret data, identify trends, and communicate insights clearly.
• Advanced proficiency in Excel and PowerPoint; experience with Project a plus.

Mansioni

• Serve as a main point of contact for assigned pharmaceutical clients, ensuring clear, consistent, and proactive communication.
• Drive strong client engagement by providing consultative insights, identifying workflow improvements, and highlighting opportunities for program and revenue growth.
• Prepare and deliver Quarterly Business Reviews that showcase results, trends, and strategic recommendations.
• Manage day-to-day program operations, timelines, and deliverables for cross-functional teams (Quality, Pharmacy Services, Legal, Finance, BI, Marketing, and more).
• Track performance against service level agreements; identify gaps and lead corrective-action planning.
• Oversee the change request process and maintain project plans, tracking logs, and relevant documentation.
• Validate reporting accuracy and interpret results to provide meaningful, actionable insights to clients.

Conoscenze

Healthcare experience

Client management

Project management

Analytical mindset

Excel

PowerPoint

Formazione

Bachelor's degree

Strumenti

Salesforce

Descrizione del lavoro

McKesson is seeking a Specialist, Client Management (P3) to advance client programs and support our integrated specialty pharmacy model. You will be the primary contact for key clients, ensuring seamless communication and high-quality service across multiple business lines.

The role emphasizes relationship building, proactive problem solving, and driving process improvements with cross-functional partners to grow program value and revenue.